February 14, 2019
Written by Erkka Heinola

So, you’ve just started as an IT leader in a new team or company. That’s great news and you have a fantastic journey and role ahead of you. Here at ONEiO we have had the luxury of working with hundreds of IT leaders and directors over the past decade and also been luckily enough to catch some right at the beginning of that part of their career.


fullsizeoutput_4a53 From our experiences and learnings over the years, we’d like to share with you a handful of tips for making the very best start at your new role. Here we go:


1. Get to know your stakeholders and sponsors

Getting to know your team is the fun bit, you can go for 1-2-1’s whenever you like, take them out for a drink at the end of the week and treat to lunch every now and again. And this great for building up trust and openness as the new leader of that team. However, a slightly harder thing to crack is working out who else around the organisation is going to be on your side and support the changes you want to make. So be sure to invest time early on in looking around the business and working which sales, marketing, HR, customer and operational people are going be good sponsors of IT going forward. Then invest good amounts of time in getting to know them and building up their trust too.


2. Don’t change anything too quickly! 

In your gut, you’re going to knowing pretty early on what changes need to be made in order to drive the efficiencies you know you can and want to make. But put this into action too soon and you risk losing the morale and support of key people in the team. For every hour you invest in deciding what to change, you’ll need to invest another two hours in showing to your team and peers that you’ve listened and learned and are comfortable in showing your workings. Organising small workshops to probe and explore certain ideas and issues are great ways of engaging with others, learning more and demonstrating how your own ideas and approach.


3. Get an equal measure of the people, process and tools 

Some IT teams are very technically driven, other’s put the customer experience first and others want everything documented before anything new happens. No approach is wrong, but you need to get your head round how your new team values each of these three things in equal measure. Even if your own approach doesn’t quite click with theirs to start with, having a clear idea of what team is doing and then how the business reacts to it is going to be a high-value insight for you to use when you start explaining some fo the bug changes you’re going to want to make.


4. Look for opportunities to make the work easier first 

Whatever changes you want to dive into and kick in to action first, the most trust building ones are going to be the changes that make peoples work easier. Whether that’s cutting out a bit of red tape, simplifying a report or fast tracking an escalation process. Look for what quick wins will make get the day’s work done that little bit faster. Some of these will be simple ‘admin’ tasks and others may be technical, such as setting up simple integrations between the most commonly used tools, more about that in the next point.


5. Map out a service integration plan 

The most modern and celebrated IT leaders are those who are spearheading service integration projects. This is because integration has made some great leaps forward in the past years and what used to present IT with endless headaches is now a far simpler and easier set of tasks that create value for both IT and the business. An integration project that focuses on bring together people, teams and technology in new ways without creating forced changes in how people work is a fantastically high value change for business. Making your mark on an organisation by modernising the way people work and leveraging the best ROI and value possible out of the existing software investment is a great strategy.


If you would like to learn more about how we can support you in IT leadership role and support you through making meaningful changes such as software and service integration, get in touch with our expert team today. They well be very happy to talk to you about ideas and goals as new IT leader.


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the easier way to manage service integrations 

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