I have worked in IT for over 20 years and have seen businesses big and small struggle through issues with software and service integrations. The smaller and agile businesses have now found innovative new ways of cutting through this complexity. However, big businesses and enterprises are still spending too much time and money on manually integrating tools, outsourcing the development of coded API connections and relying on channels such as email and phone to update service information across tools and providers. Personally, I think it’s crazy, but enterprise integration is a big challenge still facing many of the world’s giants. Though I am glad to say, a solution is well within sight.
There is an industry wide misconception that there is only one way to do this, and that’s the hard way! But enterprise architectures require and equally ‘enterprise’ level of integrations. This is what allows them to remain competitive in the market and reduce the overheads of traditional integrations. The hard way of managing enterprise integrations is to think of them as physical tickets that need to be passed down the supply chain, from one team to the next. Each team updating their system as the information reaches them. This is how many big companies are still managing the passing of information, so when they look to apply software or automated solutions to solving these problems, they quite often simply replicate the method of passing of information from person to person, but using software. You only need to describe this process in the way I have above to start seeing the holes in its logic and the potential waste created in the supply chain. But this point-to-point and ‘pass it on’ approach is the traditional way to integrate services, even though we know that its slow, expensive and easy to break.
Let’s focus in on the cost element for a moment. The reason integrations have been traditionally expensive is because they are far more manual than we take them for. Information is often never passed on in full, meaning that follow ups and additional information is regularly required. If things are coded or developed using API’s this process in itself is slow and labour intensive. It also requires a great deal of knowledge of how the applications themselves are used internally. But even with that considered, development is normally outsourced and off-shored to try and save cost… which is ironic! Finally, handmade integrations are super fragile. Code is difficult to test and even harder to maintain, and when it breaks, gaining access to the mind that created it can be very challenging, especially if they are external or have since left the company. Because of this, not only the costs of traditional integrations are high, they are very difficult to make genuinely visible or to document somewhere reliable. Thus, making enterprise integration a real black hole in the business in terms of cost and resource.
So, we’re cutting these costs and removing the complexity
It’s not just about seeing how the small companies and start-ups are doing it. It’s about coming up with an enterprise solution for simplifying and automating these integrations at both a technology and a process level. At ONEiO, we’ve developed a global integration hub, which works as a centralised place for all your software integrations to connect, exchange messages and work together in real-time. At the heart of the solution is a single language, which all your applications can use. We have built ready-to-use adapters for all the common businesses and ITSM applications, which means we can get your tools talking within days, rather than weeks or months! Our adapters are much more intelligent than API’s, because where API’s can pass requests and data from one place to another, ONEiO adapters can use actually processes and rules to pass on data as ‘messages’, which other applications to behave in certain ways and can react differently based on how other applications respond. Plus, you have total visibility of what is passing through the hub and each application, without any need or knowledge for the code. So unlike ‘point and shoot’ API led solutions, no unexpected action ever fails, falls through the gaps or breaks your integration.
Total visibility also means complete control of the costs. There are no fees for setting up, reconfiguring or repairs. The solution runs on a subscription basis that is billed based on how many connections you are actively using. So, when you use ONEiO, you gain control of your enterprise integrations and your costs. Check our cost saving calculator and see how much waste you could avoid!
If you would like to try the solution for free, you can get started today. Or, if you’d like to ask us more questions about how ONEiO works or ask about specific software integrations you can contact our expert team for more information or leave your contact information to a contact form and we'll get back to you.
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