The simple answer is that the ServiceNow integration hub is a pretty good API management tool. It works well with simple internal use cases and systems you have full control such as Active Directory, Dropbox, Slack etc.
Since many service management workflows involve multiple parties with pre-defined interfaces, processes and tools you need a lot of adaption which means that trying to manage all that only on the "one-side" of the integration makes it really, really complex and expensive to build and manage and if you build it, you will have to manage and maintain it.
This is where ONEiO iPaaS makes the difference. ONEiO is not competing with ServiceNow integration hub they are entirely separate concepts. ONEiO enables SNC users to get more value and that's why we have many happy ServiceNow users as customers.
Key differences between ONEiO and ServiceNow integration hub:
1. High availability, end-to-end
ServiceNow is not a zero downtime product. In case they have maintenance break, your integrations are down. Of course you can build a queue on the ServiceNow side, but the other endpoint cannot typically handle such downtime. Your integration flows will break, you will lose tickets and will most likely mess up your SLA calculations and customer experience.
ONEiO integrations are not point-to-point and all endpoints are isolated. ONEiO is provided as a continuous delivery model with zero downtime.
2. Not all eggs in one basket
If you decide to say goodbye to ServiceNow, you will have to say goodbye to your integrations as well.
The ONEiO is technology agnostic and a vendor neutral solution. Centralized and global integration logic will work with any endpoint. This also means, no application specific skills are required.
3. Predictable pricing
ServiceNow integration hub pricing is transaction based. Pricing works well and is in your control with integrations where push functionality is possible and you have full control over both endpoints. Unfortunately many systems do not support push functionality well if at all. In practice this means a lot of transactions and increasing costs.
ONEiO provides flat-rate pricing without any process or transaction limitations. With ONEiO you'll need less budget for costly applications or platform licences. For you and your customers / partners.
Download our total cost of ownership calculator (spreadsheet) to compare costs and benefits of subscription based integrations vs. traditional integrations.
Read more about easy ServiceNow integrations