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Case CGI: world-class in automating service integrations

"CGI assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

In 2017, to enhance their clients' service management processes CGI started co-operation with ONEiO Cloud.

"With ONEiO integrated to our service management technologies we are able to provide a modern and full-blown service management offering to our clients and help them to digitalize their businesses." Casén continues.

Today, CGI and ONEiO Cloud are strategic partners and CGI also uses ONEiO for internal integrations to serve their customers better and faster and to provide seamless customer experience. "ONEiO is a unique solution and people at Oneio Cloud have a world-class expertise in service integrations." Casén says.

ONEiO helps CGI to enhance their customer onboarding & experience, saves time and money by automating service integrations and finally enables CGI to win more business. Quick onboarding and integration with customers' ITSM systems have become a competitive factor for IT outsourcing business. That is one of the main reasons CGI have selected ONEiO as their integration service provider.

Today, CGI has their own endpoint type in ONEiO integration automation platform, making it easier for customers to integrate with CGI

3-step path for CGI to fully utilize ONEiO in their Service and customer integrations

  1. Started automating their internal service processes with ONEiO's Integration Automation Platform.

  2. The next step was to integrate current customer base to their service integration ecosystem through ONEiO.

  3. Finally, they are offering integrations with ONEiO as part of their service offering. ONEiO also provides with reselling opportunity for CGI to resell ONEiO integration automation platform to their own customers. 

See the full interview of Kim Casén, Consulting Service Director at CGI below:

HubSpot Video


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