servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog / 04.12.2018

Can you really integrate ServiceNow, Salesforce and Jira?

Yes. Of course you can!

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service management, integration, Blog / 29.11.2018

No more integration headaches!

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and...

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ITSM, customerexperience, ITIL, Blog, integration, integrationhub / 27.11.2018

5 ITSM Trends to lookout for in 2019

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™...

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Blog, ITSM / 22.11.2018

3 tools you didn’t know could be integrated in a day.

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

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Service-Flow Unplugged / 21.11.2018

ONEiO Unplugged: Where is the software market heading?

Juha Berghall, CEO of Service-Flow takes 5 minutes out of his busy day to chat to us about software, market trends and the future of work.

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Blog, ITSM, SIAM integrations, SIAM / 20.11.2018

Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you...

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integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT / 13.11.2018

10 software integration Tips for CIOS

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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Blog, Case Studies, ICT, partners, service management / 12.11.2018

Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital...

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Blog, employee experience, service desk, HR / 06.11.2018

3 practical tips for better employee experience through higher performing service integrations

“What!? Employee experience is an IT thing?...

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Blog, service desk, oneioforiIT / 30.10.2018

10 software integration Tips for Service Desk Managers

Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic...

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