We have become very used to managing services and support staff and our own IT environments, which often means the idea of adding greater complexity through the use of more suppliers can seem daunting. So beyond the cost, why is it useful and how can you actually use the introduction of more suppliers as an advantage?
Juha Berghäll | 06.06.2016
Tiina Eronen | 15.05.2016
Managing the development of cutting edge technology is a tough and challenging job. However, Janne Kärkkäinen the CTO at Service-Flow took a few minutes out of his busy day to tell us what he gets up to.
Tiina Eronen | 04.05.2016
The Finnish software service provider Service-Flow has announced a major new partnering with the UK ITSM consulting firm Syniad IT.
Juha Berghäll | 28.04.2016
At Service-Flow, we are great believers in having a good vision and sticking to it. As a result of this, recently the company has made some massive leaps forward and in this blog post, Service-Flow Co-Founder and CEO, Juha Berghäll talks about what we have achieved and why it is so important to ITSM. What has happened and why are we so excited about it? As an entrepreneur, the way I approach succeeding and failing is vital to not just how Service-Flow grows as a company or product, but also how the culture of...
Tiina Eronen | 26.04.2016
The theme of Gartner's 2016's Cool Vendors in ITSM report is innovative analytics and service aggregation for higher efficiency and effectiveness. All areas that modern businesses are so eagerly demanding from their technology.
Tiina Eronen | 26.04.2016
Cool Vendors -listalle pääsevät vain yritykset, jotka tutkimusyritys Gartnerin kriteerien mukaisesti tarjoavat innovatiivista ja uusia tekemisen tapoja mahdollistavaa, asiakkaan liiketoimintaan vaikuttavaa ja kiehtovaa palvelua.
Juha Berghäll | 07.04.2016
Blog, integration, ITSM, SIAM
Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers. That’s why, I’m not going to try to explain what SIAM means and how it should be implemented.
Tiina Eronen | 02.02.2016
Tuuli Bell has a passion for all things technical from physics to ITSM. Combined with her practical approach to communication, she is both a customer-oriented, and goal-focused advisor. Tuuli is a solution consultant at @Cherwell and secretary and social media officer at @bcsSMSG. She regularly speaks (and tweets) at service management events. She is also a member of @PhysicsNews; and previously an active member the @PGS_IOP committee. Before starting her career in service management, Tuuli received a PhD at...
Delivering business support services in digital era - My users are driving Teslas - All I need to deliver is the electricity?
Juha Berghäll | 15.01.2016
It’s not a news flash anymore that the corporate market is characterised by consumerization and exponential growth of data volumes, business applications and devices as new technologies become more commonly adopted.
Recipe for Christmas All Year Long - Merry Christmas and Happy Holidays to all our Customers and Partners!
Tiina Eronen | 22.12.2015
Take a heap of child-like wonder That opens up our eyes To the unexpected gifts in life— Each day a sweet surprise.