12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
Urban stylish trendy young teenage people with legs on skate-2
Blog, ITSM, SIAM, DevOps, forrester, Verism, ITIL4, axelos, happysignals

12 Pros who made 2018 a great year for ITSM

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Why integrating HubSpot into your other sales&marketing apps is a smart move?

Ilkka Puikkonen | 27.12.2018
Marketing Concept. Marketing Word on Blue Computer Button.
Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite

During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!

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Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
Press releases, ITSM, SIAM, Sofigate

Press release 20.12.2018

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6 awesome marketing tools you need to know about (and integrate)

Ilkka Puikkonen | 18.12.2018
Blog, marketing, sales, customer management, percolate, contentcal, turtl, buzzsumo, coverage book, hubspot, dynamics

Here at ONEiO we love to research and explore all the new tools on the market, so we can continue to support our industry around getting the best ROI possible out of their software. We recently had a big chat in the team about what were the coolest new marketing tools we had come across and here are a few of our favourites!

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5 tips for improving how you manage customer data

Toby Moore | 13.12.2018
piilo
Blog, marketing, sales, salesforce, customer management

How do you know if your business is really getting the value it needs out the way you’re managing customer information and data? It can be really hard to see the common mistakes you might be making, spot ideas for innovations or figure out the possible ROI for making improvements. In this short blog post, we share some great tips and starting points for managing customer data more effectively.

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Why the way we integrate Salesforce to other apps is changing?

Ilkka Puikkonen | 11.12.2018
Happy businesswoman showing thumb up over gray background. Wearing in blue shirt and glasses. Looking at camera
salesforce, customerexperience, sales, marketing, Blog

How do you integrate Salesforce to Outlook, Gmail, HubSpot, SAP, WordPress…? The list goes on. Sales, marketing and customer service applications are populating workplaces at a faster rate than ever before. From the traditional stuff like email and customer databases, to more modern software such as conversational marketing and campaign automation platforms, our business toolbox has never looked so full. At the heart of most of these families of software is your CRM and for many businesses, the tool of choice...

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Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
fullsizeoutput_4a53
servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog

Yes. Of course you can!

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No more integration headaches!

Ilkka Puikkonen | 29.11.2018
Technician getting stressed over server maintenance in server room
service management, integration, Blog

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess. 

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5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
Zumba Fitness card with bokeh background
ITSM, customerexperience, ITIL, Blog, integration, integrationhub

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

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3 tools you didn’t know could be integrated in a day.

Ilkka Puikkonen | 22.11.2018
IT Service Management- Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background
Blog, ITSM

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

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