12 Pros who made 2018 a great year for ITSM
12 Pros who made 2018 a great year for ITSM
Toby Moore | 31.12.2018

Blog, ITSM, SIAM, DevOps, forrester, Verism, ITIL4, axelos, happysignals
Why integrating HubSpot into your other sales&marketing apps is a smart move?
Ilkka Puikkonen | 27.12.2018

Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite
During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!
Service-Flow and Sofigate have agreed co-operation in the production of integration services
Ilkka Puikkonen | 21.12.2018
Press releases, ITSM, SIAM, Sofigate
Press release 20.12.2018
6 awesome marketing tools you need to know about (and integrate)
Ilkka Puikkonen | 18.12.2018

Blog, marketing, sales, customer management, percolate, contentcal, turtl, buzzsumo, coverage book, hubspot, dynamics
Here at ONEiO we love to research and explore all the new tools on the market, so we can continue to support our industry around getting the best ROI possible out of their software. We recently had a big chat in the team about what were the coolest new marketing tools we had come across and here are a few of our favourites!
5 tips for improving how you manage customer data
Toby Moore | 13.12.2018

Blog, marketing, sales, salesforce, customer management
How do you know if your business is really getting the value it needs out the way you’re managing customer information and data? It can be really hard to see the common mistakes you might be making, spot ideas for innovations or figure out the possible ROI for making improvements. In this short blog post, we share some great tips and starting points for managing customer data more effectively.
Why the way we integrate Salesforce to other apps is changing?
Ilkka Puikkonen | 11.12.2018

salesforce, customerexperience, sales, marketing, Blog
How do you integrate Salesforce to Outlook, Gmail, HubSpot, SAP, WordPress…? The list goes on. Sales, marketing and customer service applications are populating workplaces at a faster rate than ever before. From the traditional stuff like email and customer databases, to more modern software such as conversational marketing and campaign automation platforms, our business toolbox has never looked so full. At the heart of most of these families of software is your CRM and for many businesses, the tool of choice...
Can you really integrate ServiceNow, Salesforce and Jira?
Ilkka Puikkonen | 04.12.2018

servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog
Yes. Of course you can!
No more integration headaches!
Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess.
5 ITSM Trends to lookout for in 2019
Toby Moore | 27.11.2018

ITSM, customerexperience, ITIL, Blog, integration, integrationhub
I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...
If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!