ONEiO Blog

here are my top 5 business integrations to develop for delivering highly effective business services.

To support the ambitious Service Desk manager, who’s eyes are firmly set on wow-ing the business… here are our top tips for creating fantastically effective software and service integrations. 

Organisations, their suppliers and partners can often find themselves in situations where they are working across several service desk or service management tools. This is not immediately a bad thing. However, it can often be a ‘complex’ thing.

A big mistake that many IT teams make, is that a thorough to-do list or project plan, does not constitute a strategy. When I engage with businesses who are on the brink of integration chaos and I ask about their ‘strategy’, I am often presented with a spreadsheet of technical tasks, test and migrations… rather than a genuinely strategic documentation of the goals, risks and assessments of the intended work.

Most IT teams trick themselves into thinking they have an integration strategy, when really all they have is a project plan. I have spent over a decade working with IT teams and pretty much all of them, when asked to present a strategy either have nothing at all or pull out a spreadsheet of dates and tasks.

Traditionally, integration projects are long, slow and expensive things. Luckily, we now live in a world where the next generation iPaaS can enable us to quickly move on our integration ideas and innovations, without letting cumbersome technical challenges stand in our way.

As a partner, you don’t just get access to re-sell the ONEiO IPaaS. You also get to join a family of experts, who want to see you and your customers succeed. A ONEiO partner isn’t just more competitive because of the technology they now offer, but also now provide a wealth of knowledge and consultation around high-performing integrations, all the for cost of a per-integration subscription.   

Changing the company name is a continuum of last year’s ONEiO product launch. The new name unifies the company’s brand globally.

As a result, Sales can be continually well-informed by marketing… Marketing can get access to the data they need to drive their most effective activities. And, IT can make technology and software choices that enable these ways of working.