Selecting a model for IT solution delivery is one thing but how to integrate is often the bottleneck and in some cases even drives the decision making. What's your weapon of choice?
For many IT leaders, this is a long and challenging project, full of pot-holes and trip wires. So, to help guide you through the common mistakes and achieve the greatest success, here are our ONEiO top three mistakes to avoid.
As a Managed Service Provider (MSP), whenever you take on a new customer you will need to forge some conversation and expectation around how support requests will be created and managed. Read our tips for MSPs for better customer service.
Service Desks have been implementing and leveraging software integrations for a long time, but the landscape of how these integrations work and create meaningful value for businesses has changed a lot. However, some service desks are keeping up with the times and others are not. Because of this, service desks are now experiencing a broad mix of positive and negative impacts on the way they work, simply due to how their integrations are managed.
There are a wide range of methods for managing software and service integrations, from hobbling the together with bits of code, to investing in third parties to provide integrations and managed services.
In this article we will guide you through the past, present and the future of integrations. iPaaS seem to be the weapon of choice for may enterprises and MSP's. But what is the next step of evolution?
iPaaS, like early Nokia phones, was packed with features, but only tech savvy people used the fancy ones. Next Generation iPaaS opens the features for all.
As the world of work shifts and changes, the markers of a great outsourced service provider move too. What made you a highly competitive MSP 5 years ago, might make you old-hat today… So, with all these constant changes, what does the race to competitiveness look like in reality?
No-code integrations are essentially taking away the hassle of having long scripts of code, batch files and dodgy documentation supporting your essential business integrations. And shift you to a place where everything is visible through single interface and all changes can be managed, made and monitored through that same platform. However, because the interfaces are easy to use and very simple to carry out any roll back activities with, the management of integration changes and maintenance can be shared around the wider team too.