Juha Berghall, CEO of Service-Flow takes 5 minutes out of his busy day to chat to us about software, market trends and the future of work.
Ilkka Puikkonen | 21.11.2018
Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”
Ilkka Puikkonen | 20.11.2018
Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.
Juha Berghäll | 13.11.2018
You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
Ilkka Puikkonen | 12.11.2018
"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.
Juha Berghäll | 06.11.2018
“What!? Employee experience is an IT thing?...
Juha Berghäll | 30.10.2018
Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic layer of the work and the day-to-day delivery. You will have people asking for your attention from multiple directions, above, below and from the customer base too. So being flexible and acutely aware of what is going on around you, is vital to your success.
Ilkka Puikkonen | 23.10.2018
ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More than this, IT is increasingly expected to be at the heart of each and every big change a business makes. So not only do business leaders need to get to grips with modern approaches to agility and change, but IT leaders need to be one step ahead of them in order to be best prepared to discuss, design...
Ilkka Puikkonen | 18.10.2018
Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...
Ilkka Puikkonen | 16.10.2018
How SIAM Changes the Role of IT in Your Business?
You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...
Juha Berghäll | 09.10.2018
It is an undoubted and obvious truth that Agile has grown in popularity over the last decade, much to the point where many agile principles are now embedded into the norms of project management. However, many businesses are still failing to apply this into their service integration projects. I know this because I have worked across countless ITSM, SIAM and Service Integration projects over the years, and still in 2018, I can see the same people and the same teams using modern ways of thinking for their IT and...