10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
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integration, Integrationmanagement, SIAM integrations, oneioforiIT, SIAM

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

Ilkka Puikkonen | 12.11.2018
Service-Flow_CGI-1
Case Studies, Blog, ICT, partners, service management

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

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3 practical tips for better employee experience through higher performing service integrations

Juha Berghäll | 06.11.2018
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Blog, service desk, employee experience, HR

“What!? Employee experience is an IT thing?...

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10 software integration Tips for Service Desk Managers

Juha Berghäll | 30.10.2018
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Blog, service desk, oneioforiIT

Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic layer of the work and the day-to-day delivery. You will have people asking for your attention from multiple directions, above, below and from the customer base too. So being flexible and acutely aware of what is going on around you, is vital to your success.

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How integration hubs reduce enterprise integration costs and complexity?

Ilkka Puikkonen | 23.10.2018
ONEIO_logo
Blog, ONEiO, oneioforiIT, enterprise

ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More than this, IT is increasingly expected to be at the heart of each and every big change a business makes. So not only do business leaders need to get to grips with modern approaches to agility and change, but IT leaders need to be one step ahead of them in order to be best prepared to discuss, design...

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The easier way to manage service integrations

Ilkka Puikkonen | 18.10.2018
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ONEiO, ebooks, integration, SIAM integrations

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...

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Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
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Blog, ebooks, ITSM, SIAM integrations, service desk, SIAM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

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5 ‘How to tips’ for taking a more agile approach to service integration.

Juha Berghäll | 09.10.2018
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Blog

It is an undoubted and obvious truth that Agile has grown in popularity over the last decade, much to the point where many agile principles are now embedded into the norms of project management. However, many businesses are still failing to apply this into their service integration projects. I know this because I have worked across countless ITSM, SIAM and Service Integration projects over the years, and still in 2018, I can see the same people and the same teams using modern ways of thinking for their IT and...

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CIO Handbook for managing multiple Service Providers

Ilkka Puikkonen | 08.10.2018
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Blog, ebooks

Welcome to this easy to follow guide on getting the most from your outsourced and managed IT functions. Many IT leaders are moving more and more of their IT processes out of the internal focus of their teams and into the hands of experienced and reliable managed service providers. This method of managing corporate IT comes with two very distinct advantages:

 

1. Managed Services are consistent and reliable

 

Staff turnover, absence or training is no longer a concern for those services, which is particularly...

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3 great tips for managing, motivating and empowering IT teams

Juha Berghäll | 24.09.2018
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Blog, ICT, ITSM, HR

Despite being a technology led business, with a killer SaaS solution at the heart of what we do, the art of managing technical people is pretty much what I spend a majority of my time doing, when I’m working with other IT leaders.  Recently I have been using this time to reflect on what has worked well, when I am trying to empower IT teams to deliver great services. Read more about integrated IT service management

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