Incident management is one of the most commonly adopted practices in IT service management. This is because it formalises the highest demand a business has on its frontline IT support functions, which is ‘resolving’ things when they don’t do what a business user wants or expects them to do.
Andrew Burrage | 17.04.2019
SITS 2019 is taking place at London Excel on 1-2 May 2019. Here is what we’re looking forward to most.
Janne Kärkkäinen | 16.04.2019
Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.
Sanna Haapio | 09.04.2019
What is SIAM?
Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...
Ilkka Puikkonen | 02.04.2019
The customer experiences you create is one of the most significant differentiators you have at your disposal as a modern brand. From the technology you leverage to the tone of voice you use, there is a wide range of opportunities out there for improving the way you engage, interact with and delight your customers.
Ilkka Puikkonen | 01.04.2019
Press release: For immediate use
Ilkka Puikkonen | 29.03.2019
ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll
Ilkka Puikkonen | 26.03.2019
In the last 12 months the ONEiO partner programme has grown at a rapid pace, bringing the benefits and joys of modern and high-performing Service Integration to more businesses around the world.
Sanna Haapio | 28.02.2019
Service Integration Providers come in all shapes and sizes, from one-man-band consultants to huge MSPs who have Service Integration as just one of their many products to offer.
People, technology and process. These are the things that consistently need our attention in order to keep our businesses modern, innovative and responsive to customer needs. When we look at these things from a holistic point of view, there are certain processes which enable success and unlock new value in different areas… and some of these areas are more important than others depending on the trends and changes going on in the marketplace.