In this edition of ONEiO unplugged we speak to CEO, Juha Berghäll. It is often tricky for IT leaders to keep ahead of upcoming changes and developments in the marketplace. Juha is fortunately well-known for having his finger on the pulse, so we asked him about what he see’s coming up in the future for those tackling large-scale integration work and how the market is responding.
Many CTO’s and IT leaders feel that implementing some form of centralised tool or iPaaS solution in the ‘centre’ of all their integrations will help them gain the visibility and control required to better understand where value is created or lost through integration. But in reality, most iPaaS implementations are not sophisticated or well-connected enough to deliver on this.
Migrating any IT service to the cloud can feel like a big project full of risks and blind spots! So, how can you reduce the risks when looking specifically at migrating your integrations to cloud-based services?
Service Integration and Management (SIAM) projects are some of the most complex undertakings an IT department can embark upon.
Business integrations, such as connecting up your finance systems to HR tools, or marketing software to your CRM are all achievable goals. But how do you go about proving the value that really creates? The traditional metrics we gather for each service or function cannot in isolation demonstrate ROI. We need a more curated approach to understanding success.
Incident management is one of the most commonly adopted practices in IT service management. This is because it formalises the highest demand a business has on its frontline IT support functions, which is ‘resolving’ things when they don’t do what a business user wants or expects them to do.
If you have attended SITS before, you know that planning your day(s) is essential. So, to give you a helping hand, here is what is on our hit list!
Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past.
Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service.