CIO Handbook for managing multiple Service Providers

Ilkka Puikkonen | 08.10.2018
Blog, ebooks

Welcome to this easy to follow guide on getting the most from your outsourced and managed IT functions. Many IT leaders are moving more and more of their IT processes out of the internal focus of their teams and into the hands of experienced and reliable managed service providers. This method of managing corporate IT comes with two very distinct advantages:


1. Managed Services are consistent and reliable


Staff turnover, absence or training is no longer a concern for those services, which is particularly...

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3 great tips for managing, motivating and empowering IT teams

Juha Berghäll | 24.09.2018

Despite being a technology led business, with a killer SaaS solution at the heart of what we do, the art of managing technical people is pretty much what I spend a majority of my time doing, when I’m working with other IT leaders.  Recently I have been using this time to reflect on what has worked well, when I am trying to empower IT teams to deliver great services.

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How we’re slashing costs and complexity for enterprise integrations

Juha Berghäll | 13.09.2018
Blog, ONEiO

I have worked in IT for over 20 years and have seen businesses big and small struggle through issues with software and service integrations. The smaller and agile businesses have now found innovative new ways of cutting through this complexity. However, big businesses and enterprises are still spending too much time and money on manually integrating tools, outsourcing the development of coded API connections and relying on channels such as email and phone to update service information across tools and...

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5 ways to enable IT self-service without harassing your users

Juha Berghäll | 03.08.2018
Blog, ITSM, service management, oneioforiIT

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

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Three Horror Stories about Terrible Software Decisions

Tiina Eronen | 03.07.2018

At Service-Flow, we’ve been working on integration projects for a long time! And from the dreamy ‘couldn’t have gone better’ projects to the absolute chaotic nightmares, we have pretty much seen it all.

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eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
ebooks, Blog, ITSM, SIAM, oneioforiIT

Finally! An Easy Way to Manage Service Integrations

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CEO Blog: Passion Led Us Here

Juha Berghäll | 19.06.2018
Blog, employee experience, people
We just did it. We made one the biggest decisions entrepreneurs will ever do; and we feel really good about the fact that we just got new cool team members when the leading Nordic VC,  Inventure  invested 1,1M€ to support our next phase plan.


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Inventure rahoittaa Service-Flow:ta 1,1 miljoonalla eurolla kansainvälisen kasvun vauhdittamiseksi

Juha Berghäll | 13.06.2018
Press releases


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Service-Flow Oy secures 1.1 million euros from Inventure to boost international growth

Juha Berghäll | 13.06.2018
Press releases


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Service-Flow launches ONEiO global integration hub for Service Management and Service Provider Marketplace

Tiina Eronen | 04.06.2018
Press releases

Service-Flow Corp. today announces ONEiO, a technology-agnostic integration hub, that enables seamless and rapid B2B process, collaboration and data exchange between service buyers, service providers and subcontractors. ONEiO for Service Management is compatible with all IT Service Management (ITSM) tools and specifically built to address the challenges of the IT Services Marketplace. The SaaS solution provides access to an ecosystem of a pre-integrated supplier network, and ONEiO can be set up within minutes....

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