ONEiO Blog

I have worked in IT for over 20 years and have seen businesses big and small struggle through issues with software and service integrations. The smaller and agile businesses have now found innovative new ways of cutting through this complexity. However, big businesses and enterprises are still spending too much time and money on manually integrating tools, outsourcing the development of coded API connections and relying on channels such as email and phone to update service information across tools and...

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

At Service-Flow, we’ve been working on integration projects for a long time! And from the dreamy ‘couldn’t have gone better’ projects to the absolute chaotic nightmares, we have pretty much seen it all.

Finally! An Easy Way to Manage Service Integrations

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PRESS RELEASE

Service-Flow Corp. today announces ONEiO, a technology-agnostic integration hub, that enables seamless and rapid B2B process, collaboration and data exchange between service buyers, service providers and subcontractors. ONEiO for Service Management is compatible with all IT Service Management (ITSM) tools and specifically built to address the challenges of the IT Services Marketplace. The SaaS solution provides access to an ecosystem of a pre-integrated supplier network, and ONEiO can be set up within minutes....

It’s almost time for London’s biggest celebration of ITSM

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

Why blaming your ITSM tool might be the worst thing you can do