The easier way to manage service integrations

Ilkka Puikkonen | 18.10.2018
The_Easier_Way_eBook_thumb
ONEiO, ebooks, integration, SIAM integrations

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...

Read more

Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
The_Service_Desk_SIAM_eBook_thumb
Blog, ebooks, ITSM, SIAM integrations, service desk, SIAM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

Read more

5 ‘How to tips’ for taking a more agile approach to service integration.

Juha Berghäll | 09.10.2018
denys-nevozhai-154974-unsplash_resize_protoshopped
Blog

It is an undoubted and obvious truth that Agile has grown in popularity over the last decade, much to the point where many agile principles are now embedded into the norms of project management. However, many businesses are still failing to apply this into their service integration projects. I know this because I have worked across countless ITSM, SIAM and Service Integration projects over the years, and still in 2018, I can see the same people and the same teams using modern ways of thinking for their IT and...

Read more

CIO Handbook for managing multiple Service Providers

Ilkka Puikkonen | 08.10.2018
CIO_Handbook_800
Blog, ebooks

Welcome to this easy to follow guide on getting the most from your outsourced and managed IT functions. Many IT leaders are moving more and more of their IT processes out of the internal focus of their teams and into the hands of experienced and reliable managed service providers. This method of managing corporate IT comes with two very distinct advantages:

 

1. Managed Services are consistent and reliable

 

Staff turnover, absence or training is no longer a concern for those services, which is particularly...

Read more

3 great tips for managing, motivating and empowering IT teams

Juha Berghäll | 24.09.2018
rawpixel-611112-unsplash
Blog, ICT, ITSM, HR

Despite being a technology led business, with a killer SaaS solution at the heart of what we do, the art of managing technical people is pretty much what I spend a majority of my time doing, when I’m working with other IT leaders.  Recently I have been using this time to reflect on what has worked well, when I am trying to empower IT teams to deliver great services. Read more about integrated IT service management

Read more

How we’re slashing costs and complexity for enterprise integrations

Juha Berghäll | 13.09.2018
rawpixel-633842-unsplash-2
Blog, ONEiO

I have worked in IT for over 20 years and have seen businesses big and small struggle through issues with software and service integrations. The smaller and agile businesses have now found innovative new ways of cutting through this complexity. However, big businesses and enterprises are still spending too much time and money on manually integrating tools, outsourcing the development of coded API connections and relying on channels such as email and phone to update service information across tools and...

Read more

5 ways to enable IT self-service without harassing your users

Juha Berghäll | 03.08.2018
Blog, ITSM, oneioforiIT, service management

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

Read more

Three Horror Stories about Terrible Software Decisions

Tiina Eronen | 03.07.2018
fullsizeoutput_4a4b
Blog

At Service-Flow, we’ve been working on integration projects for a long time! And from the dreamy ‘couldn’t have gone better’ projects to the absolute chaotic nightmares, we have pretty much seen it all.

Read more

eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
Blog, ebooks, ITSM, oneioforiIT, SIAM

Finally! An Easy Way to Manage Service Integrations

Read more

CEO Blog: Passion Led Us Here

Juha Berghäll | 19.06.2018
Blog, employee experience, people
We just did it. We made one the biggest decisions entrepreneurs will ever do; and we feel really good about the fact that we just got new cool team members when the leading Nordic VC,  Inventure  invested 1,1M€ to support our next phase plan.

 

Read more