ONEiO Blog

It’s almost time for London’s biggest celebration of ITSM

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

Why blaming your ITSM tool might be the worst thing you can do

The importance of people, process and tools in a SIAM world

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

Somewhere in the history of the ITSM industry, IT directors around the world were led to believe that buying a ‘all-in-one’ ITSM toolset was going to solve all their problems.

From providing high-quality service desk interactions and meeting every SLA, to totally automated self-service and thriving knowledge bases full of ‘answers’. ITSM tools and ITIL were the gold standard solution IT had been waiting for.

So where does that leave us now? Well, most IT teams know now that great ITSM comes from a well-managed...

Relatorilla on useita yhteistyökumppaneita ja yksi niistä on palveluintegraatioita mullistava Service-Flow. Service-Flow tuottaa ja kehittää palvelu- ja liiketoimintaprosessien integroimiseen suunnitteltua SaaS-ratkaisua.

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

I have seen countless technologies, practices and frameworks come and go, but what unites them all is the constant requirement for improvement and change. However, year on year and month on month, the speed at which all these changes takes place always increases. But growing amongst...

Helsinki, Finland - Swindon, UK

Juha Berghäll, CEO of Service-Flow reflects on a busy year of discussing the future of ITSM with people around the world. And presents is somewhat challenging view of the industry today.