No more system integration headaches!

Ilkka Puikkonen | 29.11.2018
Technician getting stressed over server maintenance in server room
Blog, integration

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess. 

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5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
Zumba Fitness card with bokeh background
Blog, integration, ITSM

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

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3 tools you didn’t know could be integrated in a day.

Ilkka Puikkonen | 22.11.2018
IT Service Management- Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background
Blog, ITSM

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

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ONEiO Unplugged: Where is the software market heading?

Ilkka Puikkonen | 21.11.2018
juhabw320-300x300
Service-Flow Unplugged

Juha Berghall, CEO of Service-Flow takes 5 minutes out of his busy day to chat to us about software, market trends and the future of work.

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Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, SIAM

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

Ilkka Puikkonen | 12.11.2018
Service-Flow_CGI-1
Case Studies, Blog

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

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3 practical tips for better employee experience through higher performing service integrations

Juha Berghäll | 06.11.2018
Happy businesswoman showing thumb up over gray background. Wearing in blue shirt and glasses. Looking at camera
Blog

“What!? Employee experience is an IT thing?...

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10 software integration Tips for Service Desk Managers

Juha Berghäll | 30.10.2018
jan-strecha-722892-unsplash
Blog

Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic layer of the work and the day-to-day delivery. You will have people asking for your attention from multiple directions, above, below and from the customer base too. So being flexible and acutely aware of what is going on around you, is vital to your success.

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How integration hubs reduce enterprise integration costs and complexity?

Ilkka Puikkonen | 23.10.2018
ONEIO_logo
Blog

ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More than this, IT is increasingly expected to be at the heart of each and every big change a business makes. So not only do business leaders need to get to grips with modern approaches to agility and change, but IT leaders need to be one step ahead of them in order to be best prepared to discuss, design...

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