Digital marketing moves quicker than almost any other industry. The technologies that underpin great marketing grow quick and the trends shift up and down faster than most of us can keep up with. Following key people in the industry is a fantastic way to stay on top of what’s going on, letting them do the hard work of knowing what’s hot (and what’s not) and learning from their experiences and ideas.
Customer service desks waste a lot of time and money sending service request by email and trying to follow up by phone and email, eventually causing a bad customer experience. There must be the other way...
Mailchimp is one of the most easily integrated marketing platforms on the market place, it’s simple to use API wizards and quick to setup pre-built integrations make a go-to-choice for marketing teams with a broad spectrum of tools. However, the possibilities of Mailchimp go way beyond just well-integrated email marketing.
Super competitive and high performing businesses leverage all their technology and software to its furthest points. And, the integrations that hold all that together are treated and managed with equal measure. So, if you want your business to start seeing real return and value from IT and business software investments, it’s time to work out where the most fragile parts of that are… and fix them.
Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.
Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features. In this short blog, we want to share a couple of highly powerful but relatively underused Salesforce customer experience features, which when leveraged and implemented well, can really up your customer service game!
Hopefully you have heard of a few of these great people! They are all friends of ours and all people we respect greatly in the ITSM industry. At Service-Flow we work hard to be a contributing member of our community and try to make sure we make it to all the big events and meetups.
During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. Read more why integrating it to other sales and marketing tools is a smart move.
The Finnish software company Service-Flow Oy and the leading Nordic busines -technology company Sofigate have started co-operation in the production of integration services.