What happens when you move SIAM up a gear?

Sanna Haapio | 04.07.2017
Blog, SIAM

Okay, so forgive me for the cheesy and sensational headline. I couldn’t help myself! My last blog addressed some broad topics around how we measure the success of MSP’s in a SIAM environment and share out the accountability of various KPI’s.

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In the world of SIAM - who is responsible for the SLA’s and KPI’s?

Sanna Haapio | 21.06.2017

If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.

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Service-Flow Unplugged: Revolutionising the way we connect ITSM software

Tiina Eronen | 05.06.2017
Service-Flow Unplugged

Ahead of SITS - The Service Desk Show (7-8th June, London) Service-Flow Chief Product Officer, Janne Kärkkäinen is interviewed about some of the tools you’ll be able to get hands on with at the show and the latest breakthroughs he has been working on for connecting and integrating these tools together.

What can you tell us about what Service-Flow will be doing at SITS this year? Janne: SITS really is the biggest and best meeting of ITSM professionals AND suppliers in the business. The nice thing for us is that we...

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Implementing high performing supplier management - on budget and on time

Juha Berghäll | 29.05.2017

This time I write about some of the themes I will cover in my seminar on agile supplier management and improving approach to SIAM at SITS17 – The Service Desk Show (7-8 June, London).

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SIAM for Busy Service Desk Managers

Tiina Eronen | 26.05.2017
SITS17 is fast approaching, and SIAM is a proving to be a hot topic once again!

To help Service Desk and IT Managers looking to use SITS to help them make decisions about how to move forward with SIAM, software integration and supplier management, we have produced a special guide designed to help you gain a better understanding of it all works.

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SIAM and Integrations: Interview with Tieto's Integration Architect

Tiina Eronen | 24.05.2017
Service-Flow Unplugged

Service-Flow has partnerships with a wide range of service providers around the world, including a long standing relationship with Tieto.

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Service-Flow and Tieto to expand cooperation in the Nordics

Tiina Eronen | 09.05.2017
Press releases

Service-Flow and the leading Nordic IT provider Tieto are expanding their cooperation which will enable Tieto to provide selected Service-Flow integration services to its customers across the Nordics with high efficiency and proven quality.

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Service-Flow Unplugged: Improvement, integration and the ‘bigger picture’ with Janne Kärkkäinen

Tiina Eronen | 04.05.2017
Service-Flow Unplugged

In this edition of Service-Flow Unplugged we speak to CPO Janne Kärkkäinen about how IT leaders can bring principles of ITIL, Continous Service Improvement (CSI) and SIAM together to create more robust, agile and competitive businesses.


Q: CSI is vital of an ITIL and best practice centred service, but where does it fit in within a SIAM and the Service Integration life cycle?

Janne: Interesting question! CSI is definitely featuring more and more heavily in the beginning stages of IT projects nowadays. In regards...

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4 ways to make service management ‘invisible’

Juha Berghäll | 27.04.2017
Blog, ITSM, service improvement, integration, Integrationmanagement, ICT

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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Five top tips for Service Desk Managers working with SIAM

Tiina Eronen | 27.03.2017
Blog, SIAM, SIAM integrations, service desk

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

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