The importance of people, process and tools in SIAM world

Juha Berghäll | 31.05.2018
Blog, SIAM integrations, SIAM

The importance of people, process and tools in a SIAM world

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CONTROL, TRANSPARENCE & TRUST – DON’T LET GDPR AND DATA SECURITY SLOW YOU DOWN

Juha Berghäll | 31.05.2018
Blog

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

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It’s almost time for London’s biggest celebration of ITSM

Tiina Eronen | 21.05.2018
Blog

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

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Why blaming your ITSM tool might be the worst thing you can do

Juha Berghäll | 17.04.2018
Blog

Somewhere in the history of the ITSM industry, IT directors around the world were led to believe that buying a ‘all-in-one’ ITSM toolset was going to solve all their problems.

From providing high-quality service desk interactions and meeting every SLA, to totally automated self-service and thriving knowledge bases full of ‘answers’. ITSM tools and ITIL were the gold standard solution IT had been waiting for.

So where does that leave us now? Well, most IT teams know now that great ITSM comes from a well-managed...

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LEHDISTÖTIEDOTE: Service-Flow valitsi Relatorin kumppanikseen palveluintegraatioiden salaustoimintojen kehittämiseen

Tiina Eronen | 08.03.2018
Press releases

Relatorilla on useita yhteistyökumppaneita ja yksi niistä on palveluintegraatioita mullistava Service-Flow. Service-Flow tuottaa ja kehittää palvelu- ja liiketoimintaprosessien integroimiseen suunnitteltua SaaS-ratkaisua.

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Control, transparency & trust - don't let GDPR and data security slow you down

Juha Berghäll | 13.02.2018
Blog

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

I have seen countless technologies, practices and frameworks come and go, but what unites them all is the constant requirement for improvement and change. However, year on year and month on month, the speed at which all these changes takes place always increases. But growing amongst...

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PRESS RELEASE: Service-Flow and Sollertis Alliance brings Business Relationship Management (BRM) and IT Business Alignment to all ITSM platforms

Tiina Eronen | 12.10.2017
Press releases

Helsinki, Finland - Swindon, UK

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A global view of IT - where it’s going right and where it is not

Juha Berghäll | 07.08.2017
Blog, ITSM

Juha Berghäll, CEO of Service-Flow reflects on a busy year of discussing the future of ITSM with people around the world. And presents is somewhat challenging view of the industry today.

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What happens when you move SIAM up a gear?

Sanna Haapio | 04.07.2017
Blog, SIAM

Okay, so forgive me for the cheesy and sensational headline. I couldn’t help myself! My last blog addressed some broad topics around how we measure the success of MSP’s in a SIAM environment and share out the accountability of various KPI’s.

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In the world of SIAM - who is responsible for the SLA’s and KPI’s?

Sanna Haapio | 21.06.2017
Blog

If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.

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