Okay, so forgive me for the cheesy and sensational headline. I couldn’t help myself! My last blog addressed some broad topics around how we measure the success of MSP’s in a SIAM environment and share out the accountability of various KPI’s.
Sanna Haapio | 21.06.2017
If you’ve been running your IT organisation on the ITIL® for the past however long, and you’re now looking to focus on adopting SIAM as your core approach to managing IT services, you may well be considering what changes you’ll need to make to the ways you measure and govern your success.
Tiina Eronen | 05.06.2017
Ahead of SITS - The Service Desk Show (7-8th June, London) Service-Flow Chief Product Officer, Janne Kärkkäinen is interviewed about some of the tools you’ll be able to get hands on with at the show and the latest breakthroughs he has been working on for connecting and integrating these tools together.
What can you tell us about what Service-Flow will be doing at SITS this year? Janne: SITS really is the biggest and best meeting of ITSM professionals AND suppliers in the business. The nice thing for us is that we...
Juha Berghäll | 29.05.2017
This time I write about some of the themes I will cover in my seminar on agile supplier management and improving approach to SIAM at SITS17 – The Service Desk Show (7-8 June, London).
To help Service Desk and IT Managers looking to use SITS to help them make decisions about how to move forward with SIAM, software integration and supplier management, we have produced a special guide designed to help you gain a better understanding of it all works.
Tiina Eronen | 24.05.2017
Service-Flow has partnerships with a wide range of service providers around the world, including a long standing relationship with Tieto.
Tiina Eronen | 09.05.2017
Service-Flow and the leading Nordic IT provider Tieto are expanding their cooperation which will enable Tieto to provide selected Service-Flow integration services to its customers across the Nordics with high efficiency and proven quality.
Tiina Eronen | 04.05.2017
In this edition of Service-Flow Unplugged we speak to CPO Janne Kärkkäinen about how IT leaders can bring principles of ITIL, Continous Service Improvement (CSI) and SIAM together to create more robust, agile and competitive businesses.
Q: CSI is vital of an ITIL and best practice centred service, but where does it fit in within a SIAM and the Service Integration life cycle?
Janne: Interesting question! CSI is definitely featuring more and more heavily in the beginning stages of IT projects nowadays. In regards...
Juha Berghäll | 27.04.2017
Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?
Tiina Eronen | 27.03.2017
Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.