Service-Flow Unplugged: Thinking beyond the API

Tiina Eronen | 02.03.2017
Service-Flow Unplugged

Hi Janne, thanks for joining us again for another Service-Flow Unplugged. In your last interview we talked a lot about migrating services across different platforms, this time we want to dig a little deeper into the underpinning technology itself to achieve large multi-vendor solutions.

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SIAM for high performing CIO’s

Ilkka Puikkonen | 06.02.2017
alex-boyd-260339-unsplash
Blog, ITSM, SIAM integrations, oneioforiIT, SIAM

Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT improvements reducing the amount of internally run activities through managed services and outsourcing is becoming a modern essential.

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ITSM in 2017: A CEO’s thoughts on the year ahead

Juha Berghäll | 10.01.2017
Blog

Coming back to work after the festive break, I feel really pleased to have had some time to reflect on the work I do. A little bit of down time has really helped me to gain extra clarity over my company, the industry we support and my own personal approach to work.

 

Looking back at our successes gives me a great deal of confidence, which I feel is important not to take for granted. In addition to that, having the opportunity to be more thoughtful about the challenges we have faced has helped refine how I focus on...

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Fully Automated Service Networks – My Vision of the Future

Juha Berghäll | 09.12.2016
Blog

Most of today’s integration toolsets focus on getting one system talking to another. This is helpful because it removes the need to manually manage the movement of data and the potential for human error.

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Why has Service Integration become so slow and expensive?

Janne Kärkkäinen | 02.11.2016
Blog

There is now an old way of managing service integrations, the problem is that everyone is still doing it. The old way involves a lot of manual work, most of which is hidden from view and takes a long time to both setup and make changes to.

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Three things IT teams can do when they save 288 hours a year on support tickets

Juha Berghäll | 03.10.2016
Blog

Service-Flow recently worked with a customer who we calculated was losing on average one hour a week in effective IT support time.

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TiVi: Suomalainen it-talo äkkäsi markkinaraon

Tiina Eronen | 26.08.2016
Blog

Tietoviikko julkaisi tiistaina 23.8.2016 artikkelin Service-Flow'n kehittämästä, innovatiivisesta ratkaisusta, joka tehostaa ja nopeuttaa hankalina pidettyjä it-integraatioita.

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PRESS RELEASE: Service-Flow announces partnership with German ITSM Consultancy

Tiina Eronen | 20.06.2016
Press releases

The Finnish software service provider Service-Flow has announced a new partnering with the German consulting company Expertize GmbH.

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Your service desk has how many suppliers!? Running a multi-vendor environment is no simple task

Juha Berghäll | 06.06.2016
Blog, service desk, service management

We have become very used to managing services and support staff and our own IT environments, which often means the idea of adding greater complexity through the use of more suppliers can seem daunting.  So beyond the cost, why is it useful and how can you actually use the introduction of more suppliers as an advantage?

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Service-Flow Unplugged: Why simpler IT means faster ways to beat competitors

Tiina Eronen | 15.05.2016
Service-Flow Unplugged

Managing the development of cutting edge technology is a tough and challenging job. However, Janne Kärkkäinen the CTO at Service-Flow took a few minutes out of his busy day to tell us what he gets up to.

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