Let’s face it, getting everything right the first time is not easy, especially when dealing with complex settings like multi-vendor SIAM rollouts.
Who hasn’t been there - the production rollout deadline is closing in and the amount of known issues and things not considered in the planning phase are piling up. Time to make that unpleasant choice: roll out and live with the consequences or postpone and hope to fix at least some of them. Because once it’s out there, it cannot be touched. Neither sounds very tempting, does it? What if there was an alternative?
At ONEiO (formerly Service-Flow), we believe in a more agile way of creating SIAM integrations. Through transparency, we enable our customers to monitor the service as it happens. In practice, issues will be seen and detected as they occur. We also provide easy-to-use configuration tools and a test environment. This means issues can be addressed as they occur. Watch a demo how ServiceNow, Jira and Zendesk are seamlessly integrated
So, the question no longer is about getting everything right the first time. It’s about proving a service and being in full control to continually improve it based on real needs, as those needs emerge.
So far, not a single one of our customers has turned down the possibility to improve their service through agile service integrations. So what do you think, can service integrations improve?