The theme of Gartner's 2016's Cool Vendors in ITSM report is innovative analytics and service aggregation for higher efficiency and effectiveness. All areas that modern businesses are so eagerly demanding from their technology.
Only companies which Gartner see to provide innovative and truly business enabling services for their customers, can get on the Cool Vendors list. This year, IT leaders around the globe are set to see that Finnish Service-Flow, fills every criteria thanks to its unique cloud based SaaS solution for service integration.
"From the beginning, our vision has been to create a next generation solution in the area of ITSM. We know businesses struggle to find value in the interfaces and integrations they setup between suppliers, and that these interfaces consistently error. At Service-Flow, we are proud to say we have fixed this problem” says CTO and Co-Founder of Service-Flow, Janne Kärkkäinen.
"The nomination to the Gartner's list strengthens our vision. For a young company like ours, this is a unique way to get the attention of the decision makers of the IT industry. We are immensely glad and humbled in accepting this kind of international recognition", says Kärkkäinen.
Ranking on the list supports internationalization
Service-Flow opened an office in London last autumn and is pursuing rapid growth, especially in the UK market. In Finland and in the Nordic countries the company has already established a strong customer base. Service-Flow is also always on the lookout for resale partnerships in Europe and in the USA to boost this international growth.
"The main difference to technology driven service integration is the fact that we have already included most of the international service providers in our service (for example Accenture, Atos, Capgemini, CGI, HCL, Tieto) and can enable the transfer of tickets and data between service providers without the need for the traditional complexity of expensive integration projects", says Co-Founder and CEO Juha Berghäll.
"From the beginning, we have wanted to offer our customers an opportunity to get more out of their outsourced business support services, through the help of better control and automation. We wouldn't be here without our forward thinking and open-minded clients and partners, who gladly took the opportunity to try a new kind of solution. It is really great that Gartner also now sees our service as both innovative and cool”.
2016 Cool Vendors in ITSM
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