Five Fantastic ITSM Talks you can’t afford to miss at SITS 2019

Andrew Burrage | 17.04.2019
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Blog, service desk, happysignals, axelos, topdesk, SITS, alemba

SITS 2019 is taking place at London Excel on 1-2 May 2019. Here is what we’re looking forward to most.

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The BIG changes in ITIL 4 that you definitely need to know about

Janne Kärkkäinen | 16.04.2019
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Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
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Blog, ITSM, SIAM, happysignals, DevOps, forrester, Verism, ITIL4, axelos

12 Pros who made 2018 a great year for ITSM

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