SITS 2019 is taking place at London Excel on 1-2 May 2019. Here is what we’re looking forward to most.
Andrew Burrage | 17.04.2019
Janne Kärkkäinen | 16.04.2019
Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC
Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.