ONEiO Blog

A big mistake that many IT teams make, is that a thorough to-do list or project plan, does not constitute a strategy. When I engage with businesses who are on the brink of integration chaos and I ask about their ‘strategy’, I am often presented with a spreadsheet of technical tasks, test and migrations… rather than a genuinely strategic documentation of the goals, risks and assessments of the intended work.

Most IT teams trick themselves into thinking they have an integration strategy, when really all they have is a project plan. I have spent over a decade working with IT teams and pretty much all of them, when asked to present a strategy either have nothing at all or pull out a spreadsheet of dates and tasks.

Traditionally, integration projects are long, slow and expensive things. Luckily, we now live in a world where the next generation iPaaS can enable us to quickly move on our integration ideas and innovations, without letting cumbersome technical challenges stand in our way.

As a partner, you don’t just get access to re-sell the ONEiO IPaaS. You also get to join a family of experts, who want to see you and your customers succeed. A ONEiO partner isn’t just more competitive because of the technology they now offer, but also now provide a wealth of knowledge and consultation around high-performing integrations, all the for cost of a per-integration subscription.   

As a result, Sales can be continually well-informed by marketing… Marketing can get access to the data they need to drive their most effective activities. And, IT can make technology and software choices that enable these ways of working.

Selecting a model for IT solution delivery is one thing but how to integrate is often the bottleneck and in some cases even drives the decision making. What's your weapon of choice?

As a Managed Service Provider (MSP), whenever you take on a new customer you will need to forge some conversation and expectation around how support requests will be created and managed. Read our tips for MSPs for better customer service.

Service Desks have been implementing and leveraging software integrations for a long time, but the landscape of how these integrations work and create meaningful value for businesses has changed a lot. However, some service desks are keeping up with the times and others are not. Because of this, service desks are now experiencing a broad mix of positive and negative impacts on the way they work, simply due to how their integrations are managed.

There are a wide range of methods for managing software and service integrations, from hobbling the together with bits of code, to investing in third parties to provide integrations and managed services.