3 Business Processes to focus on in 2019

Juha Berghäll | 19.02.2019
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Blog, service integration

People, technology and process. These are the things that consistently need our attention in order to keep our businesses modern, innovative and responsive to customer needs. When we look at these things from a holistic point of view, there are certain processes which enable success and unlock new value in different areas… and some of these areas are more important than others depending on the trends and changes going on in the marketplace.

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5 great tips for newly appointed IT Directors

Erkka Heinola | 14.02.2019
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Blog, service integration

So, you’ve just started as an IT leader in a new team or company. That’s great news and you have a fantastic journey and role ahead of you. Here at ONEiO we have had the luxury of working with hundreds of IT leaders and directors over the past decade and also been luckily enough to catch some right at the beginning of that part of their career.

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Simple and quick guide for Salesforce and ServiceNow integration

Janne Kärkkäinen | 12.02.2019
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Blog, SaaS, cloud integration, integration as a service

Many IT and business leaders have taken it upon themselves to integrate these tools, often with little success and fragile results. This is because handmade, internally coded and API-driven integrations are not robust enough for modern business use.

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A quick-fire guide to software integrations for Managed Service Providers (MSPs)

Sanna Haapio | 05.02.2019
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Blog, b2b integration

Do you struggle to convince your clients to start discussing more effective ways of integrating the tools they use internally, or perhaps even the different tools that you share between you? Integration projects can bring huge amounts of business value to both you and your clients IT ecosystems.

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5 CMOs who are leading the way in digital

Ilkka Puikkonen | 30.01.2019
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Blog

 

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From "email integration" to seamless customer service

Ilkka Puikkonen | 24.01.2019
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Blog

Service Integration case study

 

“We run a service desk tool, which my team and I use to generate tickets every day. We probably log about 100 support calls a day, but only about 20 of those of are things we can fix ourselves. The other 80 go off to third parties who either just take over the whole ticket from us till resolution, or we act as a middleman, going back and forth between our customer and the supplier. Either way, a majority of tickets end up as multiple support calls across different suppliers and...

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How to use Mailchimp for a lot more than just email marketing

Ilkka Puikkonen | 22.01.2019
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Blog

Mailchimp is one of the most easily integrated marketing platforms on the market place, it’s simple to use API wizards and quick to setup pre-built integrations make a go-to-choice for marketing teams with a broad spectrum of tools. However, the possibilities of Mailchimp go way beyond just well-integrated email marketing.

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Searching for a solution to fix your fragile software integrations? Read this first!

Juha Berghäll | 15.01.2019
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Blog, integration

Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!

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Easy to use Salesforce features that create better customer experience

Ilkka Puikkonen | 08.01.2019
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Blog

Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features.

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
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Blog, ITSM, SIAM, DevOps

12 Pros who made 2018 a great year for ITSM

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