Blog

The pros and cons of using no-code integrations

No-code integrations are removing the hassle of long code scripts, batch files and unreliable documentation supporting your essential business integrations

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What CTO’s actually need to know about integration ecosystem

Many CTO’s and IT leaders don't know that the next generation iPaaS is actually an integration ecosystem to applications and service providers.

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Blog

5 tips for migrating service integrations to the cloud

Insights for reducing the risks when looking specifically at migrating your integrations to cloud-based services?

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Blog

3 vital questions to ask about your SIAM project

Service Integration and Management (SIAM) projects are some of the most complex undertakings an IT department can embark upon.

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How to measure the ROI of Business Integrations

Traditional metrics we gather for each service or function cannot in isolation demonstrate ROI. We need a more curated approach to understanding success.

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Blog

Incident Management integration for Multiple Service Desks

Great incident management integration is about promptly, professionally and proactively restoring otherwise unavailable services.

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Blog

The BIG changes in ITIL 4 that you definitely need to know about

ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it.

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Blog

SIAM for CEOs: The one IT methodology you really need to get

Service Integration and Management (SIAM) uses large/complex service ecosystems of IT teams, tools and suppliers. Now in HR, Finance and Customer Service.

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Blog

5 ways to enable service teams to provide great customer experience

Customer experience is a differentiator of modern brands. There is a wide range of means to interact with and delight your customers.

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