eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
Blog, ebooks, ITSM, SIAM

Finally! An Easy Way to Manage Service Integrations

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CEO Blog: Passion Led Us Here

Juha Berghäll | 19.06.2018
Blog
We just did it. We made one the biggest decisions entrepreneurs will ever do; and we feel really good about the fact that we just got new cool team members when the leading Nordic VC,  Inventure  invested 1,1M€ to support our next phase plan.

 

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IT’S TIME FOR LONDON’S BIGGEST CELEBRATION OF ITSM!

Tiina Eronen | 31.05.2018
Blog

It’s almost time for London’s biggest celebration of ITSM

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

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Why blaming your ITSM tool might be the worst thing you can do?

Juha Berghäll | 31.05.2018
Blog, ITSM

Why blaming your ITSM tool might be the worst thing you can do

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The importance of people, process and tools in SIAM world

Juha Berghäll | 31.05.2018
Blog, SIAM

The importance of people, process and tools in a SIAM world

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CONTROL, TRANSPARENCE & TRUST – DON’T LET GDPR AND DATA SECURITY SLOW YOU DOWN

Juha Berghäll | 31.05.2018
Blog

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

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It’s almost time for London’s biggest celebration of ITSM

Tiina Eronen | 21.05.2018
Blog

On 5-6 June, Olympia London will once again open its doors to SITS – The Service Desk Show. The event has now been running for over 20 years and attracts 4000 IT professionals every year, who are hungry to learn more about the future of their industry. It’s also completely free to attend.

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Why blaming your ITSM tool might be the worst thing you can do

Juha Berghäll | 17.04.2018
Blog

Somewhere in the history of the ITSM industry, IT directors around the world were led to believe that buying a ‘all-in-one’ ITSM toolset was going to solve all their problems.

From providing high-quality service desk interactions and meeting every SLA, to totally automated self-service and thriving knowledge bases full of ‘answers’. ITSM tools and ITIL were the gold standard solution IT had been waiting for.

So where does that leave us now? Well, most IT teams know now that great ITSM comes from a well-managed...

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Control, transparency & trust - don't let GDPR and data security slow you down

Juha Berghäll | 13.02.2018
Blog

There is one trend that has stuck with IT. Through from the days of mainframes, to the golden years of ITIL, the swift adoption of agile and now onwards into the much anticipated age of AI. This trend of course is the need for speed!

I have seen countless technologies, practices and frameworks come and go, but what unites them all is the constant requirement for improvement and change. However, year on year and month on month, the speed at which all these changes takes place always increases. But growing amongst...

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A global view of IT - where it’s going right and where it is not

Juha Berghäll | 07.08.2017
Blog, ITSM

Juha Berghäll, CEO of Service-Flow reflects on a busy year of discussing the future of ITSM with people around the world. And presents is somewhat challenging view of the industry today.

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