Blog

Why has Service Integration become so slow and expensive?

There is now an old way to manage service integrations, the problem is that everyone is still doing it. However the old way involves a lot of manual work.

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Blog

3 things IT teams can do when saving 288 hours/year on support tickets

ONEiO recently had a customer who we calculated lost on average 1 hour a week in effective IT support time. Here's 3 things they could do different.

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Blog

TiVi: Suomalainen it-talo äkkäsi markkinaraon

Tietoviikko julkaisi artikkelin ONEiO'n kehittämästä, innovatiivisesta ratkaisusta, joka tehostaa ja nopeuttaa hankalina pidettyjä it-integraatioita.

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Blog

Multi-vendor Service desk integration is no simple task

Beyond the cost, why is it useful and how can you actually use the introduction of more suppliers as an advantage?

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Blog

ONEiO's CEO shares the company’s latest breakthrough

On 19th April Gartner released its 2016 Cool Vendors in ITSM 2.0 and ONEiO (formerly Service-Flow) is sitting right at the top of the list.

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Digitalization’s role in effective service integration

Embracing digitalization through integration is a necessity in the highly connected future. Here is why.

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Delivering business support services in the digital era

Corporate market is characterised by consumerization and the exponential growth of data volumes, business applications and technologies adopted.

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Blog

5 ways to simplify your approach to CSI

CSI (Continual Service Improvement) is becoming one of the most important ITIL processes in today’s IT department. Let's examine 5 ways to approach it.

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Blog

Focus on what matters

Ivor Macfarlane attempts to pinpoint the common problems why service integrations fail. The question: How do we give customers the solution that they need?

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