3 Business Processes to focus on in 2019

Juha Berghäll | 19.02.2019
close up of businessman hand showing texture the world with digital social media network diagram concept Elements of this image furnished by NASA
Blog, CSI, CX, customer experience, service integration, continual service improvement, servicenow, jira, salesforce

People, technology and process. These are the things that consistently need our attention in order to keep our businesses modern, innovative and responsive to customer needs. When we look at these things from a holistic point of view, there are certain processes which enable success and unlock new value in different areas… and some of these areas are more important than others depending on the trends and changes going on in the marketplace.

Read more

From "email integration" to seamless customer service

Ilkka Puikkonen | 24.01.2019
Background with media email icons on blue-1
Blog, service desk, customer experience, customer service, CSM

Service Integration case study

 

“We run a service desk tool, which my team and I use to generate tickets every day. We probably log about 100 support calls a day, but only about 20 of those of are things we can fix ourselves. The other 80 go off to third parties who either just take over the whole ticket from us till resolution, or we act as a middleman, going back and forth between our customer and the supplier. Either way, a majority of tickets end up as multiple support calls across different suppliers and...

Read more

How to use Mailchimp for a lot more than just email marketing

Ilkka Puikkonen | 22.01.2019
Pile of Envelopes, Letters. Image with Selective Focus.
Blog, mailchimp, marketing, hubspot, customer management, customer experience, integrated customer relationship management

Mailchimp is one of the most easily integrated marketing platforms on the market place, it’s simple to use API wizards and quick to setup pre-built integrations make a go-to-choice for marketing teams with a broad spectrum of tools. However, the possibilities of Mailchimp go way beyond just well-integrated email marketing.

Read more
1