Easy to use Salesforce features that create better Customer Service

Ilkka Puikkonen | 08.01.2019
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Blog, salesforce, crm, crm integrations, salesforce customer service, customerexperience, customer management, customer service, servicenow, topdesk, freshdesk, zendesk, jira

Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features.

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Why integrating HubSpot into your other sales&marketing apps is a smart move?

Ilkka Puikkonen | 27.12.2018
Marketing Concept. Marketing Word on Blue Computer Button.
Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite

During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!

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6 awesome marketing tools you need to know about (and integrate)

Ilkka Puikkonen | 18.12.2018
Blog, marketing, sales, customer management, percolate, contentcal, turtl, buzzsumo, coverage book, hubspot, dynamics

Here at ONEiO we love to research and explore all the new tools on the market, so we can continue to support our industry around getting the best ROI possible out of their software. We recently had a big chat in the team about what were the coolest new marketing tools we had come across and here are a few of our favourites!

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5 tips for improving how you manage customer data

Toby Moore | 13.12.2018
piilo
Blog, marketing, sales, salesforce, customer management

How do you know if your business is really getting the value it needs out the way you’re managing customer information and data? It can be really hard to see the common mistakes you might be making, spot ideas for innovations or figure out the possible ROI for making improvements. In this short blog post, we share some great tips and starting points for managing customer data more effectively.

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