Simple and quick guide for Salesforce and ServiceNow integration

Janne Kärkkäinen | 12.02.2019
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Blog, SaaS, salesforce, servicenow, customer service, CSM, ticket handling, salesforce integration, cloud integration, integration as a service, IT support, Servicenow integration

Many IT and business leaders have taken it upon themselves to integrate these tools, often with little success and fragile results. This is because handmade, internally coded and API-driven integrations are not robust enough for modern business use.

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From "email integration" to seamless customer service

Ilkka Puikkonen | 24.01.2019
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Blog, service desk, customer service, customer experience, CSM

Service Integration case study

 

“We run a service desk tool, which my team and I use to generate tickets every day. We probably log about 100 support calls a day, but only about 20 of those of are things we can fix ourselves. The other 80 go off to third parties who either just take over the whole ticket from us till resolution, or we act as a middleman, going back and forth between our customer and the supplier. Either way, a majority of tickets end up as multiple support calls across different suppliers and...

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Searching for a solution to fix your fragile software integrations? Read this first!

Juha Berghäll | 15.01.2019
Closeup portrait serious young man, child, making, showing time out gesture with hands, isolated grey wall background. Negative human emotions, facial expressions, feeling, signs symbol body language
Blog, integration, service desk, salesforce, servicenow, jira, hubspot, customer service

Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!

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Easy to use Salesforce features that create better customer experience

Ilkka Puikkonen | 08.01.2019
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Blog, salesforce, servicenow, jira, customerexperience, customer management, crm, crm integrations, salesforce customer service, customer service, freshdesk, topdesk, zendesk

Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features.

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