Easy to use Salesforce features that create better Customer Service

Ilkka Puikkonen | 08.01.2019
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Blog, salesforce, crm, crm integrations, salesforce customer service, customerexperience, customer management, customer service, servicenow, topdesk, freshdesk, zendesk, jira

Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features.

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Why integrating HubSpot into your other sales&marketing apps is a smart move?

Ilkka Puikkonen | 27.12.2018
Marketing Concept. Marketing Word on Blue Computer Button.
Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite

During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!

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Why the way we integrate Salesforce to other apps is changing?

Ilkka Puikkonen | 11.12.2018
Happy businesswoman showing thumb up over gray background. Wearing in blue shirt and glasses. Looking at camera
salesforce, customerexperience, sales, marketing, Blog

How do you integrate Salesforce to Outlook, Gmail, HubSpot, SAP, WordPress…? The list goes on. Sales, marketing and customer service applications are populating workplaces at a faster rate than ever before. From the traditional stuff like email and customer databases, to more modern software such as conversational marketing and campaign automation platforms, our business toolbox has never looked so full. At the heart of most of these families of software is your CRM and for many businesses, the tool of choice...

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Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
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servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog

Yes. Of course you can!

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5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
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ITSM, customerexperience, ITIL, Blog, integration, integrationhub

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

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