Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

Ilkka Puikkonen | 12.11.2018
Service-Flow_CGI-1
Blog, Case Studies, ICT, partners, service management

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

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3 great tips for managing, motivating and empowering IT teams

Juha Berghäll | 24.09.2018
rawpixel-611112-unsplash
Blog, ICT, ITSM, HR

Despite being a technology led business, with a killer SaaS solution at the heart of what we do, the art of managing technical people is pretty much what I spend a majority of my time doing, when I’m working with other IT leaders.  Recently I have been using this time to reflect on what has worked well, when I am trying to empower IT teams to deliver great services.

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4 ways to make service management ‘invisible’

Juha Berghäll | 27.04.2017
Blog, ITSM, service improvement, integration, Integrationmanagement, ICT

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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How hard can IT be?

Juha Berghäll | 05.09.2015
agile, Cloud, ICT, Blog
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