No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and...

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™...

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds...

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers....