service management, integration, Blog / 29.11.2018

No more integration headaches!

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and...

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ITSM, customerexperience, ITIL, Blog, integration, integrationhub / 27.11.2018

5 ITSM Trends to lookout for in 2019

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™...

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integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT / 13.11.2018

10 software integration Tips for CIOS

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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ebooks, ONEiO, integration, SIAM integrations / 18.10.2018

The easier way to manage service integrations

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds...

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Blog, ITSM, service improvement, integration, Integrationmanagement, ICT / 27.04.2017

4 ways to make service management ‘invisible’

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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integration, ITSM, Blog, SIAM, SIAM integrations / 07.04.2016

Service Desk meets SIAM: Integrating people, process and tools - with a multiplier

Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers....

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