Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!
Searching for a solution to fix your fragile software integrations? Read this first!
Juha Berghäll | 15.01.2019

customer service, Blog, service desk, hubspot, salesforce, integration, servicenow, jira
Why integrating HubSpot into your other sales&marketing apps is a smart move?
Ilkka Puikkonen | 27.12.2018

Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite
During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!
No more integration headaches!
Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess.
5 ITSM Trends to lookout for in 2019
Toby Moore | 27.11.2018

ITSM, customerexperience, ITIL, Blog, integration, integrationhub
I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...
10 software integration Tips for CIOS
Juha Berghäll | 13.11.2018

integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT
You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
The easier way to manage service integrations
Ilkka Puikkonen | 18.10.2018

ebooks, ONEiO, integration, SIAM integrations
Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...
4 ways to make service management ‘invisible’
Juha Berghäll | 27.04.2017
Blog, ITSM, service improvement, integration, Integrationmanagement, ICT
Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?
Service Desk meets SIAM: Integrating people, process and tools - with a multiplier
Juha Berghäll | 07.04.2016
integration, ITSM, Blog, SIAM, SIAM integrations
Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers. That’s why, I’m not going to try to explain what SIAM means and how it should be implemented.