Searching for a solution to fix your fragile software integrations? Read this first!

Juha Berghäll | 15.01.2019
Closeup portrait serious young man, child, making, showing time out gesture with hands, isolated grey wall background. Negative human emotions, facial expressions, feeling, signs symbol body language
Blog, integration, service desk, salesforce, servicenow, jira, hubspot, customer service

Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!

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Why integrating HubSpot into your other sales&marketing apps is a smart move?

Ilkka Puikkonen | 27.12.2018
Marketing Concept. Marketing Word on Blue Computer Button.
Blog, integration, customerexperience, sales, marketing, customer management, hubspot, zoom, mailchimp, hootsuite, wordpress, slack

During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!

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No more integration headaches!

Ilkka Puikkonen | 29.11.2018
Technician getting stressed over server maintenance in server room
Blog, integration, service management

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess. 

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5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
Zumba Fitness card with bokeh background
Blog, integration, ITSM, customerexperience, ITIL, integrationhub

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, oneioforiIT, SIAM

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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The easier way to manage service integrations

Ilkka Puikkonen | 18.10.2018
The_Easier_Way_eBook_thumb
ONEiO, ebooks, integration, SIAM integrations

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...

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4 ways to make service management ‘invisible’

Juha Berghäll | 27.04.2017
Blog, ICT, integration, Integrationmanagement, ITSM, service improvement

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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Service Desk meets SIAM: Integrating people, process and tools - with a multiplier

Juha Berghäll | 07.04.2016
Blog, integration, ITSM, SIAM integrations, SIAM

Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers. That’s why, I’m not going to try to explain what SIAM means and how it should be implemented.

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