What SIAM are you talking about?

Ilkka Puikkonen | 10.01.2019
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Service-Flow Unplugged, Sofigate, Integrationmanagement, SIAM

Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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4 ways to make service management ‘invisible’

Juha Berghäll | 27.04.2017
Blog, ITSM, service improvement, integration, Integrationmanagement, ICT

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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Inside Service Flow SaaS - Conversation attribute – What is it?

Juha Berghäll | 05.09.2015
Cloud, Integrationmanagement, ITSM, SaaS, Blog

Service Flow has brought a concept of conversation to ITSM integrations.

Conversation is an overview of a single tickets lifecycle between all connected endpoints. This view helps the administrators to rapidly see how, when and by whom the ticket has been updated.

Usually when integration is built, it is mainly developed to relay messages. That means that mappings and translations can only be done with the information that the updated message includes at the time. With conversation attribute we at Service Flow...

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