SIAM for CEOs: The one IT methodology you really need to get

Sanna Haapio | 09.04.2019
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Blog, SIAM integrations, SIAM, IT support, CEO, CIO

What is SIAM?

Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...

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ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

Ilkka Puikkonen | 29.03.2019
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ITSM, Service-Flow Unplugged, oneioforiIT, IT support

ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

 

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Simple and quick guide for Salesforce and ServiceNow integration

Janne Kärkkäinen | 12.02.2019
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Blog, SaaS, salesforce, servicenow, customer service, CSM, ticket handling, salesforce integration, cloud integration, integration as a service, IT support, Servicenow integration

Many IT and business leaders have taken it upon themselves to integrate these tools, often with little success and fragile results. This is because handmade, internally coded and API-driven integrations are not robust enough for modern business use.

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