Great tips for MSPs: How to integrate with your customer’s ITSM software

Sanna Haapio | 06.08.2019
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Blog, ITSM

As a Managed Service Provider (MSP), whenever you take on a new customer you will need to forge some conversation and expectation around how support requests will be created and managed. For some MSP’s this is a pretty straight forward process and the customers just go along with whatever system you have in place.

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How to build GREAT Service Desk integrations

Erkka Heinola | 24.07.2019
Successful business team at the office with arms up
Blog, ITSM, SIAM, cloud integration

Service Desks have been implementing and leveraging software integrations for a long time, but the landscape of how these integrations work and create meaningful value for businesses has changed a lot. However, some service desks are keeping up with the times and others are not. Because of this, service desks are now experiencing a broad mix of positive and negative impacts on the way they work, simply due to how their integrations are managed.

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The BIG changes in ITIL 4 that you definitely need to know about

Janne Kärkkäinen | 16.04.2019
Portrait of a funny hipster man looking at camera over gray background
Blog, ITSM, SIAM

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

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ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

Ilkka Puikkonen | 29.03.2019
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ITSM, Service-Flow Unplugged

ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

 

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
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Blog, ITSM, SIAM, DevOps

12 Pros who made 2018 a great year for ITSM

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Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
ITSM, Press releases, SIAM

Press release 20.12.2018

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Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
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Blog, ITSM

Yes. Of course you can!

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5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
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Blog, integration, ITSM

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

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3 tools you didn’t know could be integrated in a day.

Ilkka Puikkonen | 22.11.2018
IT Service Management- Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background
Blog, ITSM

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

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Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

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