12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
Urban stylish trendy young teenage people with legs on skate-2
Blog, ITSM, SIAM, DevOps, forrester, Verism, ITIL4, axelos, happysignals

12 Pros who made 2018 a great year for ITSM

Read more

Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
Press releases, ITSM, SIAM, Sofigate

Press release 20.12.2018

Read more

Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
fullsizeoutput_4a53
servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog

Yes. Of course you can!

Read more

5 ITSM Trends to lookout for in 2019

Toby Moore | 27.11.2018
Zumba Fitness card with bokeh background
ITSM, customerexperience, ITIL, Blog, integration, integrationhub

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™ (not sure where the Trademark goes yet!) is a big one on the horizon, which depending on which camp you’re in could change the game, or float on by without notice! But, there are also some big tech and consumer type trends, which I don’t believe we can afford to ignore. So here it is, my top five for...

Read more

3 tools you didn’t know could be integrated in a day.

Ilkka Puikkonen | 22.11.2018
IT Service Management- Three Arrows Hit in Red Target on a Hanging Sack on Natural Bokeh Background
Blog, ITSM

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

Read more

Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM integrations, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

Read more

Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
The_Service_Desk_SIAM_eBook_thumb
Blog, ebooks, SIAM, service desk, SIAM integrations, ITSM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

Read more

3 great tips for managing, motivating and empowering IT teams

Juha Berghäll | 24.09.2018
rawpixel-611112-unsplash
Blog, ICT, ITSM, HR

Despite being a technology led business, with a killer SaaS solution at the heart of what we do, the art of managing technical people is pretty much what I spend a majority of my time doing, when I’m working with other IT leaders.  Recently I have been using this time to reflect on what has worked well, when I am trying to empower IT teams to deliver great services.

Read more

5 ways to enable IT self-service without harassing your users

Juha Berghäll | 03.08.2018
Blog, ITSM, service management, oneioforiIT

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

Read more

eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
ebooks, Blog, ITSM, SIAM, oneioforiIT

Finally! An Easy Way to Manage Service Integrations

Read more
1 2