You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
Juha Berghäll | 13.11.2018
Juha Berghäll | 30.10.2018
Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic layer of the work and the day-to-day delivery. You will have people asking for your attention from multiple directions, above, below and from the customer base too. So being flexible and acutely aware of what is going on around you, is vital to your success.
Ilkka Puikkonen | 23.10.2018
ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More than this, IT is increasingly expected to be at the heart of each and every big change a business makes. So not only do business leaders need to get to grips with modern approaches to agility and change, but IT leaders need to be one step ahead of them in order to be best prepared to discuss, design...
Juha Berghäll | 03.08.2018
One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!
Tiina Eronen | 28.06.2018
ebooks, Blog, ITSM, SIAM, oneioforiIT
Finally! An Easy Way to Manage Service Integrations
Juha Berghäll | 31.05.2018
Why blaming your ITSM tool might be the worst thing you can do
Ilkka Puikkonen | 06.02.2017
Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT improvements reducing the amount of internally run activities through managed services and outsourcing is becoming a modern essential.