The BIG changes in ITIL 4 that you definitely need to know about

Janne Kärkkäinen | 16.04.2019
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Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

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ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

Ilkka Puikkonen | 29.03.2019
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ITSM, Service-Flow Unplugged, oneioforiIT, IT support

ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

 

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, oneioforiIT, SIAM

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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10 software integration Tips for Service Desk Managers

Juha Berghäll | 30.10.2018
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Blog, service desk, oneioforiIT

Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic layer of the work and the day-to-day delivery. You will have people asking for your attention from multiple directions, above, below and from the customer base too. So being flexible and acutely aware of what is going on around you, is vital to your success.

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How integration hubs reduce enterprise integration costs and complexity?

Ilkka Puikkonen | 23.10.2018
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Blog, ONEiO, oneioforiIT, enterprise

ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More than this, IT is increasingly expected to be at the heart of each and every big change a business makes. So not only do business leaders need to get to grips with modern approaches to agility and change, but IT leaders need to be one step ahead of them in order to be best prepared to discuss, design...

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5 ways to enable IT self-service without harassing your users

Juha Berghäll | 03.08.2018
Blog, ITSM, oneioforiIT, service management

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

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eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
Blog, ebooks, ITSM, oneioforiIT, SIAM

Finally! An Easy Way to Manage Service Integrations

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Why blaming your ITSM tool might be the worst thing you can do?

Juha Berghäll | 31.05.2018
Blog, ITSM, oneioforiIT

Why blaming your ITSM tool might be the worst thing you can do

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SIAM for high performing CIO’s

Ilkka Puikkonen | 06.02.2017
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Blog, ITSM, SIAM integrations, oneioforiIT, SIAM

Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT improvements reducing the amount of internally run activities through managed services and outsourcing is becoming a modern essential.

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