You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT / 13.11.2018
Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic...
Blog, oneioforiIT, ONEiO, enterprise / 23.10.2018
ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More...
Blog, ITSM, service management, oneioforiIT / 03.08.2018
One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!
ebooks, Blog, ITSM, SIAM, oneioforiIT / 28.06.2018
Finally! An Easy Way to Manage Service Integrations
Blog, ITSM, oneioforiIT / 31.05.2018
Why blaming your ITSM tool might be the worst thing you can do
Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT...