agile, Cloud, continuous improvement, ITSM, SaaS, service improvement, SIAM integrations, Blog / 02.02.2016

Digitalization’s role in effective service integration

Tuuli Bell has a passion for all things technical from physics to ITSM. Combined with her practical approach to communication, she is both a customer-oriented, and goal-focused advisor. Tuuli is a solution consultant...

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Cloud, Integrationmanagement, ITSM, SaaS, Blog / 05.09.2015

Inside Service Flow SaaS - Conversation attribute – What is it?

Service Flow has brought a concept of conversation to ITSM integrations.

Conversation is an overview of a single tickets lifecycle between all connected endpoints. This view helps the administrators to rapidly see how,...

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