Yes. Of course you can!
servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog / 04.12.2018
Blog, employee experience, service desk, HR / 06.11.2018
“What!? Employee experience is an IT thing?...
Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic...
Blog, ebooks, SIAM, service desk, SIAM integrations, ITSM / 16.10.2018
How SIAM Changes the Role of IT in Your Business?
You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise...
Blog, SIAM, SIAM integrations, service desk / 27.03.2017
Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.
Blog, service management, service desk / 06.06.2016
We have become very used to managing services and support staff and our own IT environments, which often means the idea of adding greater complexity through the use of more suppliers can seem daunting. So beyond the...
Blog, service desk, ITSM, Cloud / 15.01.2016
It’s not a news flash anymore that the corporate market is characterised by consumerization and exponential growth of data volumes, business applications and devices as new technologies become more commonly adopted.