servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog / 04.12.2018

Can you really integrate ServiceNow, Salesforce and Jira?

Yes. Of course you can!

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Blog, ITSM, service improvement, integration, Integrationmanagement, ICT / 27.04.2017

4 ways to make service management ‘invisible’

Many IT teams strive to deliver smoother and more enjoyable customer experiences as a part of their services. However, what does it mean to truly remove the technical and process complexity from end user interactions?

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agile, Cloud, continuous improvement, ITSM, SaaS, service improvement, SIAM integrations, Blog / 02.02.2016

Digitalization’s role in effective service integration

Tuuli Bell has a passion for all things technical from physics to ITSM. Combined with her practical approach to communication, she is both a customer-oriented, and goal-focused advisor. Tuuli is a solution consultant...

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continuous improvement, service improvement, SIAM integrations, Blog, SIAM / 14.09.2015

Agile Service Integrations – For Real?

Let’s face it, getting everything right the first time is not easy, especially when dealing with complex settings like multi-vendor SIAM rollouts.

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