Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
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Blog, ITSM, service improvement, service desk, service management, salesforce, servicenow, jira, customerexperience

Yes. Of course you can!

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No more system integration headaches!

Ilkka Puikkonen | 29.11.2018
Technician getting stressed over server maintenance in server room
Blog, integration, service management

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and almost unchangeable technological mess. 

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Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

Ilkka Puikkonen | 12.11.2018
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Case Studies, Blog, ICT, partners, service management

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital services." Says Kim Casén, Consulting Service Director at CGI Finland.

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5 ways to enable IT self-service without harassing your users

Juha Berghäll | 03.08.2018
Blog, ITSM, oneioforiIT, service management

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

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Your service desk has how many suppliers!? Running a multi-vendor environment is no simple task

Juha Berghäll | 06.06.2016
Blog, service desk, service management

We have become very used to managing services and support staff and our own IT environments, which often means the idea of adding greater complexity through the use of more suppliers can seem daunting.  So beyond the cost, why is it useful and how can you actually use the introduction of more suppliers as an advantage?

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