servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog / 04.12.2018

Can you really integrate ServiceNow, Salesforce and Jira?

Yes. Of course you can!

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service management, integration, Blog / 29.11.2018

No more integration headaches!

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and...

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Blog, Case Studies, ICT, partners, service management / 12.11.2018

Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital...

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Blog, ITSM, service management, oneioforiIT / 03.08.2018

5 ways to enable IT self-service without harassing your users

One of the biggest worries around launching new self-services capabilities is adoption. It is a well-found worry too, because so many IT teams of the past have failed to see their customers adopt self-service!

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Blog, service management, service desk / 06.06.2016

Your service desk has how many suppliers!? Running a multi-vendor environment is no simple task

We have become very used to managing services and support staff and our own IT environments, which often means the idea of adding greater complexity through the use of more suppliers can seem daunting.  So beyond the...

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