The BIG changes in ITIL 4 that you definitely need to know about

Janne Kärkkäinen | 16.04.2019
Portrait of a funny hipster man looking at camera over gray background
Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

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SIAM for CEOs: The one IT methodology you really need to get

Sanna Haapio | 09.04.2019
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Blog, SIAM integrations, SIAM, IT support, CEO, CIO

What is SIAM?

Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...

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ONEiO Partner of the Year Announced

Ilkka Puikkonen | 26.03.2019
Blog, Integrationmanagement, SIAM, partners, MSP, b2b integration, integration as a service, service provider, Fujitsu

In the last 12 months the ONEiO partner programme has grown at a rapid pace, bringing the benefits and joys of modern and high-performing Service Integration to more businesses around the world.

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What SIAM are you talking about?

Ilkka Puikkonen | 10.01.2019
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Integrationmanagement, Service-Flow Unplugged, SIAM, Sofigate

Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
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Blog, ITSM, SIAM, happysignals, DevOps, forrester, Verism, ITIL4, axelos

12 Pros who made 2018 a great year for ITSM

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Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
ITSM, Press releases, SIAM, Sofigate

Press release 20.12.2018

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Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM integrations, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, oneioforiIT, SIAM

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
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Blog, ebooks, ITSM, SIAM integrations, service desk, SIAM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

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eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
Blog, ebooks, ITSM, oneioforiIT, SIAM

Finally! An Easy Way to Manage Service Integrations

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