What SIAM are you talking about?

Ilkka Puikkonen | 10.01.2019
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Service-Flow Unplugged, Sofigate, Integrationmanagement, SIAM

Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
Urban stylish trendy young teenage people with legs on skate-2
Blog, ITSM, SIAM, DevOps, forrester, Verism, ITIL4, axelos, happysignals

12 Pros who made 2018 a great year for ITSM

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Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
Press releases, ITSM, SIAM, Sofigate

Press release 20.12.2018

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Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM integrations, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
The_Service_Desk_SIAM_eBook_thumb
Blog, ebooks, SIAM, service desk, SIAM integrations, ITSM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

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eBook: Finally an easy way to manage service integrations

Tiina Eronen | 28.06.2018
ebooks, Blog, ITSM, SIAM, oneioforiIT

Finally! An Easy Way to Manage Service Integrations

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The importance of people, process and tools in SIAM world

Juha Berghäll | 31.05.2018
Blog, SIAM, SIAM integrations

The importance of people, process and tools in a SIAM world

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What happens when you move SIAM up a gear?

Sanna Haapio | 04.07.2017
Blog, SIAM

Okay, so forgive me for the cheesy and sensational headline. I couldn’t help myself! My last blog addressed some broad topics around how we measure the success of MSP’s in a SIAM environment and share out the accountability of various KPI’s.

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Five top tips for Service Desk Managers working with SIAM

Tiina Eronen | 27.03.2017
Blog, SIAM, SIAM integrations, service desk

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

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