Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.
Ilkka Puikkonen | 10.01.2019
Toby Moore | 31.12.2018
12 Pros who made 2018 a great year for ITSM
Ilkka Puikkonen | 21.12.2018
Press release 20.12.2018
Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”
Ilkka Puikkonen | 20.11.2018
Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.
Juha Berghäll | 13.11.2018
You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
Ilkka Puikkonen | 16.10.2018
How SIAM Changes the Role of IT in Your Business?
You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...
Tiina Eronen | 28.06.2018
ebooks, Blog, ITSM, SIAM, oneioforiIT
Finally! An Easy Way to Manage Service Integrations
Juha Berghäll | 31.05.2018
The importance of people, process and tools in a SIAM world
Okay, so forgive me for the cheesy and sensational headline. I couldn’t help myself! My last blog addressed some broad topics around how we measure the success of MSP’s in a SIAM environment and share out the accountability of various KPI’s.
Tiina Eronen | 27.03.2017
Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.