Service Desks have been implementing and leveraging software integrations for a long time, but the landscape of how these integrations work and create meaningful value for businesses has changed a lot. However, some service desks are keeping up with the times and others are not. Because of this, service desks are now experiencing a broad mix of positive and negative impacts on the way they work, simply due to how their integrations are managed.
Erkka Heinola | 24.07.2019
Juha Berghäll | 15.05.2019
Service Integration and Management (SIAM) projects are some of the most complex undertakings an IT department can embark upon. This is because there are so many end-points to the work you are doing. Each team, third party, supplier and customer is going to have unique needs, ways of working and technologies, which you will need to make and mould your project around.
Ilkka Puikkonen | 30.04.2019
The objective of creating business integrations is to create more productive services, which in turn provide greater customer outcomes. It’s a simple combination, but the tools and methods of getting it right are swimming in an ocean of complexity.
Janne Kärkkäinen | 16.04.2019
Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.
Sanna Haapio | 09.04.2019
What is SIAM?
Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...
Ilkka Puikkonen | 26.03.2019
In the last 12 months the ONEiO partner programme has grown at a rapid pace, bringing the benefits and joys of modern and high-performing Service Integration to more businesses around the world.
Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.
12 Pros who made 2018 a great year for ITSM
Ilkka Puikkonen | 21.12.2018
Press release 20.12.2018
Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”
Ilkka Puikkonen | 20.11.2018
Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.