Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.
Janne Kärkkäinen | 16.04.2019
Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC
Sanna Haapio | 09.04.2019
What is SIAM?
Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...
Ilkka Puikkonen | 26.03.2019
In the last 12 months the ONEiO partner programme has grown at a rapid pace, bringing the benefits and joys of modern and high-performing Service Integration to more businesses around the world.
Ilkka Puikkonen | 10.01.2019
Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.
Toby Moore | 31.12.2018
12 Pros who made 2018 a great year for ITSM
Ilkka Puikkonen | 21.12.2018
Press release 20.12.2018
Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”
Ilkka Puikkonen | 20.11.2018
Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.
Juha Berghäll | 13.11.2018
You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.
Ilkka Puikkonen | 16.10.2018
How SIAM Changes the Role of IT in Your Business?
You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...