Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Ilkka Puikkonen | 20.11.2018
Low Key Shot of a Scared and Filthy Brown Haired Child
Blog, ITSM, SIAM integrations, SIAM

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you missed the blog you can read it here.

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10 software integration Tips for CIOS

Juha Berghäll | 13.11.2018
Young disc jockey playing music with electro light effects and lights
integration, Integrationmanagement, SIAM integrations, SIAM, oneioforiIT

 You’re in a great position. You can see the IT function within your business for what it is, the value it creates for your customers and how it enables better work within the organisation.

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The easier way to manage service integrations

Ilkka Puikkonen | 18.10.2018
The_Easier_Way_eBook_thumb
ebooks, ONEiO, integration, SIAM integrations

Welcome to this instructional guide for IT pros who are trying to get all their internal and supplier service management tools talking to each other and sharing data. Fully integrated software and services sounds great in theory, but what does it look like in real life? We know IT has been tussling for decades to get this stuff right, so what’s changed?At ONEiO we meet IT teams all the time who are fiddling around with DIY batch files, scripts and scheduled tasks, in order somehow to automate the otherwise...

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Optimising service desks for SIAM

Ilkka Puikkonen | 16.10.2018
The_Service_Desk_SIAM_eBook_thumb
Blog, ebooks, SIAM, service desk, SIAM integrations, ITSM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise of a service desk broker, rather than a service desk analyst or technician is quite simple. A traditional analyst/techy role is an expert in solving problems around specific platforms or technologies. A broker role is introduced when the number of technologies and third parties used grows and you...

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The importance of people, process and tools in SIAM world

Juha Berghäll | 31.05.2018
Blog, SIAM, SIAM integrations

The importance of people, process and tools in a SIAM world

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Five top tips for Service Desk Managers working with SIAM

Tiina Eronen | 27.03.2017
Blog, SIAM, SIAM integrations, service desk

Whether you are living the SIAM dream already or just researching whether it is the right approach for you, the needs and future of the service desk will very likely be the front of your mind.

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SIAM for high performing CIO’s

Ilkka Puikkonen | 06.02.2017
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Blog, SIAM, oneioforiIT, SIAM integrations, ITSM

Complex and fast moving business targets require complex and reliable IT systems and services. However, in order for IT leaders to remain focused on high levels of availability and making effective and significant IT improvements reducing the amount of internally run activities through managed services and outsourcing is becoming a modern essential.

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Service Desk meets SIAM: Integrating people, process and tools - with a multiplier

Juha Berghäll | 07.04.2016
integration, ITSM, Blog, SIAM, SIAM integrations

Service Integration and Management, SIAM, has hold ITSM crowd’s attention for a couple of years now and it is beginning to establish itself. Yet, it seems that there are as many explanations as there are explainers. That’s why, I’m not going to try to explain what SIAM means and how it should be implemented.

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Digitalization’s role in effective service integration

Tiina Eronen | 02.02.2016
agile, Cloud, continuous improvement, ITSM, SaaS, service improvement, SIAM integrations, Blog

Tuuli Bell has a passion for all things technical from physics to ITSM. Combined with her practical approach to communication, she is both a customer-oriented, and goal-focused advisor. Tuuli is a solution consultant at @Cherwell and secretary and social media officer at @bcsSMSG. She regularly speaks (and tweets) at service management events. She is also a member of @PhysicsNews; and previously an active member the @PGS_IOP committee. Before starting her career in service management, Tuuli received a PhD at...

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Agile Service Integrations – For Real?

Ilkka Puikkonen | 14.09.2015
continuous improvement, service improvement, SIAM integrations, Blog, SIAM

Let’s face it, getting everything right the first time is not easy, especially when dealing with complex settings like multi-vendor SIAM rollouts.

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