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SIAM and Integrations: Interview with Tieto's Integration Architect

ONEiO Cloud has partnerships with a wide range of service providers around the world, including a long standing relationship with Tieto.

In this episode of ONEiO unplugged, we meet with Tieto's Integration Architect, Roope Kaukinen to talk about how he uses ONEiO (formerly known as Service-Flow) with his integration projects.

Tieto headquarters

Q: How long have you been co-operating with ONEiO Cloud and what sort of benefits have got from using the ONEiO iPaaS?

Roope: "We have been using ONEiO at Tieto for three years now and use of the solutions is growing really quickly. We have a huge number of customers using a wide array of ITSM tools and we are yet to find a toolset integration that solution couldn’t handle.

Before we adopted ONEiO our ITSM integrations were mostly manual and made up on an integration platform from the scratch by complex coding, which often needed also a lot of maintaining. Also I want to point out a benefit of using true cloud based solution since scalability and performance are really important for an MSP like Tieto.

ONEiO has been very scalable; we started with only a couple of integrations and while number of integrations has been growing we haven’t need to adjust any technology ONEiO has taken care of all that.

Also having fully automated and easily managed integrations now not only makes setting up new customers and integrations radically quicker, but also reduces the amount of time we spend maintaining and modifying integrations since ONEiO is provided “as a service”."

Q: More and more businesses are using ONEiO to speed up the integration process, what has this looked like at Tieto?

Roope: "From a speed point of view, ONEiO is the highest performing integration solution I have ever used. Normally integration projects can be roughly divided into 2 tracks: technical and operational track. With ONEiO, ease and speed of technical implementation shortens project time and leaves more space to concentrate on actual cooperation and operational design of integrated partners. Having more time available for me and my team to focus on right things, like the way we work with our customers, makes a huge difference to the quality of our work."

Tieto "Sustainable SIAM" Delivery Model

TIeto SIAM delivery model

Q: How has using ONEiO changed the way the wider team use and manage software integrations?

Roope: "Out of the box features ONEiO has in terms of rolling back to previous configurations and queueing up messages while we move or change integrations, means that we significantly reduce the risks involved with less technical staff managing integrations.

With traditional code based integrations, you have to make sure that the people working on the integrations not only understand the applications they are integrating but the actual code itself, which can sometimes be tough if you weren’t the person who wrote the code in the first place.

Managing integrations via the simple ONEiO UI means that we can achieve far greater collaboration around integration projects. SaaS delivery model ensures integrations are up and running 24/7 and we don’t have to worry about losing tickets or other integration related errors since they’re automatically managed as a part of the solution."

Q: As businesses such as Tieto adopt more agile and DevOps style ways of working, how does ONEiO fit in to that?

Roope: "ONEiO doesn’t just fit with the methodologies, it enables them. Agile and DevOps are about fast implementation and continual improvement.

We reduce weight in our implementation processes by using pre-made integrations in ONEiO, opening up integration tasks to a wider team and ultimately by having far more visibility of the technology itself.

ONEiO Cloud as a company also have a great deal of knowledge around processes and integrations and can support us and our customers alike in adopting more agile ways of working. Therefore they have been supporting us in both technology and methodology."

Q: Finally, do you think ONEiO has provided a positive return on investment?

Roope: "ONEiO pricing is flexible and since it is pay-per-use we are able to avoid overhead and idle costs and we understand exactly what we’re getting and how much it will cost before we set about delivering new integrations.

This provides far more predictability around cost and we can forecast project work quickly and accurately. This is essentially the opposite of coding integrations manually, where you have to estimate the period of time and the technical resource required ahead of starting the work, then hope for the best that you were right!

With this level of predictability in combination with the amount of time we save each day through sophisticated automation and “as a service” approach, the return on investment we have gained from using ONEiO is noteworthy."

To learn more about how ONEiO can help you gain more control, speed and agility over your ITSM integrations, learn more about ONEiO.

About Tieto

Tieto aims to become customers’ first choice for business renewal as the leading Nordic software and services company.

Building on a strong Nordic heritage, Tieto combines global capabilities with local presence. Headquartered in Espoo, Finland, Tieto has around 14,000 experts in close to 20 countries. Turnover is approximately €1.5 billion. Tieto’s shares are listed on NASDAQ in Helsinki and Stockholm.