What makes a competitive Service Integration Provider?

Sanna Haapio | 28.02.2019
Close up Happy Handsome Man in Trendy Fashion Leaning on Old Brick Wall While Looking at the Camera.
Blog, CSI, MSP, service integration, continual service improvement, service provider

Service Integration Providers come in all shapes and sizes, from one-man-band consultants to huge MSPs who have Service Integration as just one of their many products to offer.

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3 Business Processes to focus on in 2019

Juha Berghäll | 19.02.2019
close up of businessman hand showing texture the world with digital social media network diagram concept Elements of this image furnished by NASA
Blog, CSI, salesforce, servicenow, jira, customer experience, service integration, CX, continual service improvement

People, technology and process. These are the things that consistently need our attention in order to keep our businesses modern, innovative and responsive to customer needs. When we look at these things from a holistic point of view, there are certain processes which enable success and unlock new value in different areas… and some of these areas are more important than others depending on the trends and changes going on in the marketplace.

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5 great tips for newly appointed IT Directors

Erkka Heinola | 14.02.2019
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Blog, service integration

So, you’ve just started as an IT leader in a new team or company. That’s great news and you have a fantastic journey and role ahead of you. Here at ONEiO we have had the luxury of working with hundreds of IT leaders and directors over the past decade and also been luckily enough to catch some right at the beginning of that part of their career.

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Simple and quick guide for Salesforce and ServiceNow integration

Janne Kärkkäinen | 12.02.2019
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Blog, SaaS, salesforce, servicenow, customer service, CSM, ticket handling, salesforce integration, cloud integration, integration as a service, IT support, Servicenow integration

Many IT and business leaders have taken it upon themselves to integrate these tools, often with little success and fragile results. This is because handmade, internally coded and API-driven integrations are not robust enough for modern business use.

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A quick-fire guide to software integrations for Managed Service Providers (MSPs)

Sanna Haapio | 05.02.2019
Creative work of business team
Blog, MSP, b2b integration

Do you struggle to convince your clients to start discussing more effective ways of integrating the tools they use internally, or perhaps even the different tools that you share between you? Integration projects can bring huge amounts of business value to both you and your clients IT ecosystems.

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5 CMOs who are leading the way in digital

Ilkka Puikkonen | 30.01.2019
Rear view of businessman standing in lights of stage
Blog, Drift, brandwatch, we company, integrated customer relationship management, square space, nasdaq

 

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From "email integration" to seamless customer service

Ilkka Puikkonen | 24.01.2019
Background with media email icons on blue-1
Blog, service desk, customer service, customer experience, CSM

Service Integration case study

 

“We run a service desk tool, which my team and I use to generate tickets every day. We probably log about 100 support calls a day, but only about 20 of those of are things we can fix ourselves. The other 80 go off to third parties who either just take over the whole ticket from us till resolution, or we act as a middleman, going back and forth between our customer and the supplier. Either way, a majority of tickets end up as multiple support calls across different suppliers and...

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How to use Mailchimp for a lot more than just email marketing

Ilkka Puikkonen | 22.01.2019
Pile of Envelopes, Letters. Image with Selective Focus.
Blog, marketing, customer management, hubspot, mailchimp, customer experience, integrated customer relationship management

Mailchimp is one of the most easily integrated marketing platforms on the market place, it’s simple to use API wizards and quick to setup pre-built integrations make a go-to-choice for marketing teams with a broad spectrum of tools. However, the possibilities of Mailchimp go way beyond just well-integrated email marketing.

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Searching for a solution to fix your fragile software integrations? Read this first!

Juha Berghäll | 15.01.2019
Closeup portrait serious young man, child, making, showing time out gesture with hands, isolated grey wall background. Negative human emotions, facial expressions, feeling, signs symbol body language
Blog, integration, service desk, salesforce, servicenow, jira, hubspot, customer service

Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!

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What SIAM are you talking about?

Ilkka Puikkonen | 10.01.2019
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Integrationmanagement, Service-Flow Unplugged, SIAM, Sofigate

Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.

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