Searching for a solution to fix your fragile software integrations? Read this first!

Juha Berghäll | 15.01.2019
Closeup portrait serious young man, child, making, showing time out gesture with hands, isolated grey wall background. Negative human emotions, facial expressions, feeling, signs symbol body language
customer service, Blog, service desk, hubspot, salesforce, integration, servicenow, jira

Most businesses think they are doing alright when it comes to software integration. Yeah sure, they are a bit rough around the edges, but who’s integrations aren’t right? Wrong!

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What SIAM are you talking about?

Ilkka Puikkonen | 10.01.2019
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Service-Flow Unplugged, Sofigate, Integrationmanagement, SIAM

Service-Flow's CEO Juha Berghäll had a fireside chat about SIAM with Sofigate's Sami Laurinantti. See what they had to say about current status and future as well as 2019 trends for service integrations and management. Discussion was hosted by Sofigate's Anna Einola.

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Easy to use Salesforce features that create better Customer Service

Ilkka Puikkonen | 08.01.2019
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Blog, salesforce, crm, crm integrations, salesforce customer service, customerexperience, customer management, customer service, servicenow, topdesk, freshdesk, zendesk, jira

Salesforce is a huge application with loads of interesting features. In our experience, most businesses using Salesforce (or any other major enterprise application for that matter) tend to only use about 20% of the available features.

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12 Pros who made 2018 a great year for ITSM

Toby Moore | 31.12.2018
Urban stylish trendy young teenage people with legs on skate-2
Blog, ITSM, SIAM, DevOps, forrester, Verism, ITIL4, axelos, happysignals

12 Pros who made 2018 a great year for ITSM

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Why integrating HubSpot into your other sales&marketing apps is a smart move?

Ilkka Puikkonen | 27.12.2018
Marketing Concept. Marketing Word on Blue Computer Button.
Blog, sales, marketing, hubspot, customer management, customerexperience, wordpress, slack, zoom, mailchimp, integration, hootsuite

During the SaaS revolution, people were buying, swapping and bouncing around tools constantly. Mostly because they could, and because the market was growing so quickly. But almost a decade on there are some incumbents in the market that really own the way digital marketing is done and HubSpot is certainly one of them. But the market is still growing and the amount of specialist tools becoming available to us is both brilliant and vast!

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Service-Flow and Sofigate have agreed co-operation in the production of integration services

Ilkka Puikkonen | 21.12.2018
Press releases, ITSM, SIAM, Sofigate

Press release 20.12.2018

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6 awesome marketing tools you need to know about (and integrate)

Ilkka Puikkonen | 18.12.2018
Blog, marketing, sales, customer management, percolate, contentcal, turtl, buzzsumo, coverage book, hubspot, dynamics

Here at ONEiO we love to research and explore all the new tools on the market, so we can continue to support our industry around getting the best ROI possible out of their software. We recently had a big chat in the team about what were the coolest new marketing tools we had come across and here are a few of our favourites!

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5 tips for improving how you manage customer data

Toby Moore | 13.12.2018
piilo
Blog, marketing, sales, salesforce, customer management

How do you know if your business is really getting the value it needs out the way you’re managing customer information and data? It can be really hard to see the common mistakes you might be making, spot ideas for innovations or figure out the possible ROI for making improvements. In this short blog post, we share some great tips and starting points for managing customer data more effectively.

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Why the way we integrate Salesforce to other apps is changing?

Ilkka Puikkonen | 11.12.2018
Happy businesswoman showing thumb up over gray background. Wearing in blue shirt and glasses. Looking at camera
salesforce, customerexperience, sales, marketing, Blog

How do you integrate Salesforce to Outlook, Gmail, HubSpot, SAP, WordPress…? The list goes on. Sales, marketing and customer service applications are populating workplaces at a faster rate than ever before. From the traditional stuff like email and customer databases, to more modern software such as conversational marketing and campaign automation platforms, our business toolbox has never looked so full. At the heart of most of these families of software is your CRM and for many businesses, the tool of choice...

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Can you really integrate ServiceNow, Salesforce and Jira?

Ilkka Puikkonen | 04.12.2018
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servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog

Yes. Of course you can!

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