3 vital questions to ask about your SIAM project

Juha Berghäll | 15.05.2019
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Blog, SIAM integrations, SIAM, service integration

Service Integration and Management (SIAM) projects are some of the most complex undertakings an IT department can embark upon. This is because there are so many end-points to the work you are doing. Each team, third party, supplier and customer is going to have unique needs, ways of working and technologies, which you will need to make and mould your project around.

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How to measure the ROI of Business Integrations

Ilkka Puikkonen | 30.04.2019
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Blog, SIAM, business service integration

The objective of creating business integrations is to create more productive services, which in turn provide greater customer outcomes. It’s a simple combination, but the tools and methods of getting it right are swimming in an ocean of complexity.

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Incident Management for Multiple Service Desks

Erkka Heinola | 23.04.2019
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Blog, service desk, incident management

Incident management is one of the most commonly adopted practices in IT service management. This is because it formalises the highest demand a business has on its frontline IT support functions, which is ‘resolving’ things when they don’t do what a business user wants or expects them to do.

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Five Fantastic ITSM Talks you can’t afford to miss at SITS 2019

Andrew Burrage | 17.04.2019
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Blog, service desk, happysignals, axelos, topdesk, SITS, alemba

SITS 2019 is taking place at London Excel on 1-2 May 2019. Here is what we’re looking forward to most.

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The BIG changes in ITIL 4 that you definitely need to know about

Janne Kärkkäinen | 16.04.2019
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Blog, ITSM, oneioforiIT, SIAM, ITIL, ITIL4, axelos, Service value chain, SVC

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

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SIAM for CEOs: The one IT methodology you really need to get

Sanna Haapio | 09.04.2019
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Blog, SIAM integrations, SIAM, IT support, CEO, CIO

What is SIAM?

Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...

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5 ways to enable your service teams to provide amazing customer experiences

Ilkka Puikkonen | 02.04.2019
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Blog, customerexperience, customer management, customer service, customer experience, integrated customer relationship management

The customer experiences you create is one of the most significant differentiators you have at your disposal as a modern brand. From the technology you leverage to the tone of voice you use, there is a wide range of opportunities out there for improving the way you engage, interact with and delight your customers.

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Nordcloud Enhances Customer Experience With ONEiO Integration Hub

Ilkka Puikkonen | 01.04.2019
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ONEiO, Press releases, nordcloud, service-flow

Press release: For immediate use

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ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

Ilkka Puikkonen | 29.03.2019
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ITSM, Service-Flow Unplugged, oneioforiIT, IT support

ONEiO Unplugged: Why IT and Finance fall out, with Juha Berghäll

 

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ONEiO Partner of the Year Announced

Ilkka Puikkonen | 26.03.2019
Blog, Integrationmanagement, SIAM, partners, MSP, b2b integration, integration as a service, service provider, Fujitsu

In the last 12 months the ONEiO partner programme has grown at a rapid pace, bringing the benefits and joys of modern and high-performing Service Integration to more businesses around the world.

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