Getting to grips with ‘no-code’ integrations can be a little frustrating for the die-hard techies. Taking something that you have long-done with code, scripts and adventurous tinkering and replacing with a clean and crisp interface can feel like you have had your toys taken away from you.

Most businesses are losing time, money and business value through big gaps in their integrations.

Migrating any IT service to the cloud can feel like a big project full of risks and blind spots! So, how can you reduce the risks when looking specifically at migrating your integrations to cloud-based services?

Service Integration and Management (SIAM) projects are some of the most complex undertakings an IT department can embark upon. This is because there are so many end-points to the work you are doing. Each team, third party, supplier and customer is going to have unique needs, ways of working and technologies, which you will need to make and mould your project around.

The objective of creating business integrations is to create more productive services, which in turn provide greater customer outcomes. It’s a simple combination, but the tools and methods of getting it right are swimming in an ocean of complexity.

Incident management is one of the most commonly adopted practices in IT service management. This is because it formalises the highest demand a business has on its frontline IT support functions, which is ‘resolving’ things when they don’t do what a business user wants or expects them to do.

SITS 2019 is taking place at London Excel on 1-2 May 2019. Here is what we’re looking forward to most.

Okay, big news. ITIL 4 has hit the market and there is a huge amount of positivity and buzz around it. And it some areas; it is genuinely new, innovative and different to what we have seen from the ITIL framework in the past. A lot of the language has been changed to better reflect the way modern businesses think and talk. And, although many of the familiar processes (now called practices) remain, the operating system ITIL is now built on has had a total rethink.

What is SIAM?

Service Integration and Management (SIAM) is an approach to managing large and complex service ecosystems, which are most commonly made up of IT teams, tools and suppliers. However, it is increasingly being further adopted into other areas of the business such as HR, Finance and Customer Service. High performing SIAM allows teams and partners to work along-side each other, easily sharing software, data and processes. This is highly valuable at a C-Level perspective as it reduces frictions around...

The customer experiences you create is one of the most significant differentiators you have at your disposal as a modern brand. From the technology you leverage to the tone of voice you use, there is a wide range of opportunities out there for improving the way you engage, interact with and delight your customers.