servicenow, jira, salesforce, service management, service desk, service improvement, ITSM, customerexperience, Blog / 04.12.2018

Can you really integrate ServiceNow, Salesforce and Jira?

Yes. Of course you can!

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service management, integration, Blog / 29.11.2018

No more integration headaches!

No more integration headaches!

Trying to integrate for example separate and different ITSM tools and processes has traditionally been a nightmare! Projects are complex, fuzzy and expensive resulting unreliable and...

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ITSM, customerexperience, ITIL, Blog, integration, integrationhub / 27.11.2018

5 ITSM Trends to lookout for in 2019

I must be getting older, as the years just seem to get shorter! But here I am, once again reflecting on a year of fascinating developments in the marketplace, making my speculations on what is next to come. ITIL 4™...

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Blog, ITSM / 22.11.2018

3 tools you didn’t know could be integrated in a day.

If you have ever led a software integration project, you’ll know it’s no walk in the park. You will also know that it is not as simple as just pointing one API at another and waiting for ‘the magic’ to happen!

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Blog, ITSM, SIAM integrations, SIAM / 20.11.2018

Service Integration Horror Stories (Part 2) – “Three Questions to ask yourself soon rather than later”

Earlier in the year we wrote three horror stories about Service Integration projects going wrong… there were (a little) fictional, but all based on things we have seen in real-life during our careers. In case you...

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Blog, Case Studies, ICT, partners, service management / 12.11.2018

Kim Casén, CGI: ONEiO is a unique and world-class solution for service integrations

"CGI Finland assists companies in utilising digitalisation. We provide consulting and outsourcing services to our clients to cope with all the changes to people, tools and processes caused and enabled by digital...

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Blog, employee experience, service desk, HR / 06.11.2018

3 practical tips for better employee experience through higher performing service integrations

“What!? Employee experience is an IT thing?...

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Blog, service desk, oneioforiIT / 30.10.2018

10 software integration Tips for Service Desk Managers

Leading the service desk during a complex service integration projects and implementations comes with a wide range of unique challenges. You are very much the single most important interface between the strategic...

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Blog, oneioforiIT, ONEiO, enterprise / 23.10.2018

How integration hubs reduce enterprise integration costs and complexity?

ITSM and enterprise IT is fundamentally enabled by its ability to change. The rate of change in business is rapidly increasing in order to enable competitivity in the new-era of digital products and services. More...

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Blog, ebooks, SIAM, service desk, SIAM integrations, ITSM / 16.10.2018

Optimising service desks for SIAM

How SIAM Changes the Role of IT in Your Business?

You may have heard the term ‘service desk brokers’ thrown around a bit in the last few years, particularly at big events or in industry publications. The premise...

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